Amber Lucas
Hollister
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Food Delivery Driver
DoorDash
Hollister
12.2020 - 01.2023
- Conducted thorough inspections of delivery vehicle before and after shifts to ensure operational safety and reliability.
- Handled cash and electronic payments securely, providing accurate change and processing transactions via mobile devices.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Loaded and unloaded delivery vehicles with food items.
- Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch.
- Recorded weekly hours and mileage for accurate payment.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Fast Food Worker
Burger King
Hollister
05.2017 - 07.2020
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Followed all health department guidelines for safe food handling practices.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Regularly checked inventory levels for restocking needs.
- Recorded customer orders and communicated clearly to confirm each order.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Restaurant Busser
Hometown Buffet
02.2012 - 02.2015
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Effectively multitasked within fast-paced environment.
- Performed opening duties including setting up side stations for service staff.
- Set up buffet tables with appropriate food items according to company standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Responded promptly to customer inquiries related to menu items or services offered.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Transported filled bus tubs to kitchen dishwashing area.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Swept, mopped and removed debris from dining room floors.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
Retail Sales Associate
Farberware
Gilroy
01.2010 - 01.2013
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Computed purchases and received and processed cash or credit payment.
- Addressed customer questions and concerns regarding products and services.
- Processed returned merchandise according to company policies.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Associate of Arts - Liberal Arts Social Science
Gavilan Community College
Gilroy 06-2012
High School Diploma -
Hollister High School
Hollister, CA06-2008
Skills
- Payment handling
- Proper food temperatures
- Customer communication
- Point-of-sale system
- Flexible schedule
- Problem-solving
- Customer service
- Safety awareness
- Loading and unloading
- Safe food handling
- Hardworking and responsible
- Professional appearance
- Quick learner
- Dedicated team player
- Dependable and reliable
- Late shift availability
- Heavy lifting
- GPS navigation
Timeline
Food Delivery Driver
DoorDash
12.2020 - 01.2023
Fast Food Worker
Burger King
05.2017 - 07.2020
Restaurant Busser
Hometown Buffet
02.2012 - 02.2015
Retail Sales Associate
Farberware
01.2010 - 01.2013
Associate of Arts - Liberal Arts Social Science
Gavilan Community College
High School Diploma -
Hollister High School