Zhaonan LIU
Surrey,BC
Summary
Highly-motivated individual with a desire to take on new challenges in the financial industry. Exceptional interpersonal and communication skills, with a proven track record of success in sales and management. Proficient in both English and Mandarin Chinese, with a strong ability to work independently and quickly master new skills.
Overview
5
5
years of professional experience
Work History
Sales Marketer and Management
UHOME ENTERPRISES INC
Richmond, BC
01.2021 - Current
- Developed and delivered sales pitches, addressing client needs and decision-makers within client organizations.
- Successfully built and led a high-performing sales team of recent graduates, focusing on maintaining strong customer relationships and ensuring high levels of satisfaction.
- Created and designed promotional graphic materials.
- Negotiated partnerships with local schools for marketing purposes.
- Attended networking events to promote company presence and foster relationships with prospective customers.
- Planned and implemented promotional events to generate additional business.
- Conducted market research on international students' learning situations, assisting with credit transfers to other universities.
- Managed customer relations, consistently providing exceptional service and addressing any concerns or issues that arose.
Human Resources Administrator
MAPLE GATEWAY CONSULTING INC
Richmond, BC
07.2022 - 09.2022
- Developed and administered human resources plans and procedures relating to company personnel.
- Interviewed and recruited candidates, creating job descriptions and interview questions.
- Managed payroll using the PUSH system.
- Oversaw employee relations, performance, grievances, benefits, and compensation.
- Maintained positive relationships between employees and executives.
BC TEAM LEADER
E-COMMERCE MINISO LIFESTYLE CANADA INC
Delta, BC
06.2020 - 12.2020
- Managed inventory, logistics, and customer service for MINISO's first e-commerce store in Canada.
- Developed promotions in collaboration with the marketing manager.
- Ensured timely order fulfillment by scheduling team members for package pick-up.
- Managed inventory with a top-three accuracy rate in BC for more than 20,000 categories.
Retail Store Manager
MINISO LIFESTYLE CANADA INC
Delta, BC
02.2019 - 12.2020
- Hired, trained, and motivated retail team members to improve sales performance while maintaining strong customer relationships.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Implemented merchandising strategies to support store sales growth, resulting in a top-three ranking in BC.
- Managed daily operations, including purchasing, inventory control, merchandising, and product distribution, with a top-three accuracy rate in BC for more than 20,000 categories.
- Handled customer inquiries and complaints, ensuring a high level of customer satisfaction and maintaining positive customer relationships.
- Collaborated with team members to develop and implement customer retention strategies, resulting in increased customer loyalty and repeat business.
Education
BACHELOR OF ARTS - LEADERSHIP
Trinity Western University
Langley, BC12.2017
GRADUATE -
Skills
- Strong leadership and teamwork abilities, with experience in both leadership and subordinate roles
- Proficient in both English and Mandarin Chinese
- Highly self-motivated and detail-oriented, ensuring the highest level of quality in each task
- Adaptable, with a proven ability to thrive in fast-paced environments
- Proficient in Microsoft Office Suite, including Excel, Word, Project, and PowerPoint
- Excellent customer service and relationship-building skills, fostering long-lasting working relationships with clients
- Effective multitasking and problem resolution skills
- Experienced in team building and management
References
Steve Yin(RCIC), General Manager; UHOME Enterprises Inc.
778-237-2068 Syin@uhomeglobal.com
Jason Shan, Financial Manager; Maple Gateway Consulting Inc.
778-999-7774 jasonshan@lifeca.com
Kevin Fei, BC Senior Area Manager; MINISO Lifestyle Canada Inc.
778-998-8577 Kevin.f@miniso.ca
Timeline
Human Resources Administrator
MAPLE GATEWAY CONSULTING INC
07.2022 - 09.2022
Sales Marketer and Management
UHOME ENTERPRISES INC
01.2021 - Current
BC TEAM LEADER
E-COMMERCE MINISO LIFESTYLE CANADA INC
06.2020 - 12.2020
Retail Store Manager
MINISO LIFESTYLE CANADA INC
02.2019 - 12.2020
BACHELOR OF ARTS - LEADERSHIP
Trinity Western University
GRADUATE -
Similar Profiles
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises
Jason CrookJason Crook
Technical Support Representative at Spectrum Enterprises LLC, A Charter CommunicationsTechnical Support Representative at Spectrum Enterprises LLC, A Charter Communications
Alan SalmonesAlan Salmones
Legal Support Specialist at Exela EnterprisesLegal Support Specialist at Exela Enterprises