Hi, I’m
Amber Legere
Grimsby,ON
Summary
Service-focused General Manager with 17 years of senior care experience, dedicated to leveraging my detail-oriented approach, cost and budget control expertise, and strong interpersonal and motivational skills in a new career. Committed to making meaningful contributions to overall organizational growth and success.
Overview
17
years of professional experience
Work History
Sienna Senior Living
General Manager
10.2022 - 09.2024
Job overview
- Managed a diverse team of 6 leaders and 40 front line team members, fostering a positive work environment and high employee and resident satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, retirement company procedures, and technology systems.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Focused on ensuring accountability, providing necessary resources, and maintaining clear and consistent communication
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer/resident satisfaction levels.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational and community growth.
- Oversaw and case managed multiple department schedules, evaluations, medical leaves and return to work plans with strong legislation ADOA/OHSA knowledge. (STD, LTD, RTW)
- Championed continuous improvement initiatives that enhanced operational performance across the retirement community and within all departments.
Sienna Senior Living
Office Manger
05.2021 - 10.2022
Job overview
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as payroll, report generation and data entry.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison for General Manager in regards to leaders, team members, residents and family members. Done by facilitating open channels of communication to address concerns or issues promptly.
- Ensuring compliance with regulations (RHRA, MOH, MOL, ORCA) maintaining safety standards, and preparing supporting documentation and procedures for inspection reviews.
- Improved whole team morale and cohesion with regular team-building activities and open communication channels.
Amica Mature Lifestyles
Community Operations Manager
06.2017 - 05.2021
Job overview
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations and housekeeping staff and kept employees compliant with company policies and procedures.
- Enhanced customer/resident satisfaction by establishing clear communication channels and addressing concerns promptly.
- Instrumental in the creation and maintenance of policies and procedures for a new building/community project, ensuring full regulatory compliance and operational efficiency. Collaborated closely with stakeholders to develop guidelines that supported the successful launch and ongoing management of a new retirement community/facility.
- Experienced in managing payroll, accounts receivable/payable, and scheduling, with a strong focus on accurate revenue tracking and effective communication through memo writing. Proven ability to streamline financial processes and ensure timely and accurate financial reporting.
Sunrise Senior Living
Lead Care Manager/Medication Care Manager/Lead Concierge
09.2007 - 06.2017
Job overview
- Provided PSW Support: Delivered compassionate personal support care, enhancing the quality of life for residents and ensuring their comfort and well-being.
- Assisted in Transition to Retirement Home: Facilitated smooth transitions for residents and family members moving into the retirement home, offering support and guidance to ease the adjustment process.
- Medication Management: Oversaw and administered medications, ensuring accurate dosages and adherence to prescribed schedules, contributing to resident safety and health.
- Shift Lead: Led and supported team members during shifts, ensuring consistent care quality and addressing any issues promptly to maintain a positive and efficient work environment.
- Managed crises effectively by remaining calm under pressure while coordinating necessary resources in a timely manner.
- Worked closely with resident families to determine appropriate end-of-life care options based on individual preferences and medical needs.
- Promoted a safe living environment through regular safety checks, maintenance requests, and incident reporting.
- JHSC Committee Co-hair for 12 years
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Mentored junior care managers/concierge team members, fostering a supportive work environment conducive to professional growth.
Education
Mohawk College of Applied Arts And TechnologyHamilton, ON
Associate of Applied Science from Social Work
06.2007
Skills
- Total Quality Management
- Budget Allocation & P&L Management
- Leadership and Team Building
- Effective leader
- Human Resources Management
- Efficient multi-tasker
- Exceptional interpersonal communication
- Deadline-oriented
- Proficient in ADP/Ulipro/Yardi/Microsoft
- Problem Resolution
Languages
English
Additional Information
JHSC Certified - 15 years
Timeline
General Manager
Sienna Senior Living
10.2022 - 09.2024
Office Manger
Sienna Senior Living
05.2021 - 10.2022
Community Operations Manager
Amica Mature Lifestyles
06.2017 - 05.2021
Lead Care Manager/Medication Care Manager/Lead Concierge
Sunrise Senior Living
09.2007 - 06.2017
Mohawk College of Applied Arts And Technology
Associate of Applied Science from Social Work
Similar Profiles
AYUSH SANTHOSHAYUSH SANTHOSH
Developmental Service Worker at Sienna Senior LivingDevelopmental Service Worker at Sienna Senior Living
Dipali DerDipali Der
Restorative Care Aid at Sienna senior LivingRestorative Care Aid at Sienna senior Living
ALAKHJOT GILLALAKHJOT GILL
Registered Nurse at Sienna Senior LivingRegistered Nurse at Sienna Senior Living
Kayla FrancisKayla Francis
Director of Resident Programs at Fox Ridge - Sienna Senior LivingDirector of Resident Programs at Fox Ridge - Sienna Senior Living
Maria OddiMaria Oddi
Account Manager at ClaimsPro, CanadaAccount Manager at ClaimsPro, Canada