Amber Lamendola
Livermore
Summary
Dedicated Sales Support Specialist with a strong focus on customer service and communication. Expertise in managing order processes, monitoring inventory, and collaborating with cross-functional teams to drive efficiency and revenue growth.
Overview
20
20
years of professional experience
Work History
Sales Support Specialist
Carl Zeiss Meditec USA Inc
Dublin
12.2006 - Current
- Accurately process orders from quote to invoice.
- Ensured compliance with work instructions and standard operating procedures while securing necessary approvals during order booking process.
- Communicated order, shipment, and invoice status to customers and sales contacts to enhance customer satisfaction and streamline follow-up.
- Collaborated with management to prioritize orders and consistently meet established deadlines, contributing to operational efficiency.
- Monitor backlog and collaborate with stakeholders to optimize revenue recognition.
- Create and maintain detailed records of communication/interactions.
- Analyze inventory and assign orders to building configurations from US inventory locations and complete configurations via order from factory.
- Process orders, returns, cancellations, and price adjustments in accordance with established procedures.
- Able to work independently with a sense of urgency, and minimal supervision
- Provided support to colleagues during peak workload periods.
- Work with different teams across the company, such as Finance, A/R, Master Data Management, Field Service, Freight companies, Inside and Outside Sales teams and End Users.
Education
High School Diploma -
Granada High School
Livermore, CA06-1998
Skills
- Order processing
- SAP software
- Sales documentation
- Order management
- Customer status updates
- Cross-department collaboration
- Deadline adherence
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Adaptability
- Multitasking Abilities
- Self motivation
- Teamwork and collaboration
Timeline
Sales Support Specialist
Carl Zeiss Meditec USA Inc
12.2006 - Current
High School Diploma -
Granada High School