Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Amber Karaz Tipping

Stratford,Ontario

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
years of professional experience

Work History

ALo Dental

Business Coordinator
11.2019 - Current

Job overview

  • Developed and maintained a work from home model for my position due to COVID 19.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Managed patient billing processes for timely, accurate payments.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Bijou Restaurant

Customer Experience Coordinator
05.2023 - Current

Job overview

  • Part Time Position
  • Greet customers warmly upon arrival and provide friendly and warm presence throughout dining experience.
  • Make reservation, answer customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Increased customer engagement through social media.
  • Designed and implemented social media strategies to align with business goals.
  • Collaborated with team members to develop creative campaigns for social media platforms.

Mortgage Alliance Pinnacle Capital

Mortgage Administrator/Sales Agent
01.2018 - 01.2022

Job overview

  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Checked loan documents for accuracy prior to closing.
  • Explained different types of loans pertaining to client situations.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Moose Lake Dental

Dental Practice Development
06.2017 - 09.2017

Job overview

  • Contract Position
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
  • Acted as main point of contact between management, clinical staffs and external community.

Verity Dental

Treatment Coordinator / Lead Dental Assistant
05.2009 - 05.2016

Job overview

  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Education

REMIC
Mississauga, ON

from Mortgage Agent
11.2018

Alison
Online

from Customer Service
09.2018

Medix
London, ON

from Level II Dental Assistant + Dental Administration
09.2008

Fanshawe College of Applied Arts And Technology
London, ON

from Pre-Health Sciences
12.2006

Skills

  • Financial Management
  • Business Administration
  • Time Management
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Data Entry
  • Discretion and Confidentiality
  • Developing Policies and Procedures
  • Schedule Management
  • Customer Service Management
  • Financial Analysis
  • Administrative Management
  • Analytical Thinking
  • Training and Coaching

Accomplishments

    Feed My Lambs Orphanage 2015-2017 (Haiti)

  • Development, coordination , set up of dental clinic
  • Preformed free dental clinics to those in need

    • Loads of Love 2009-2016 (Bermuda)

  • Managed service for breakfast program
  • Facilitated laundry services for homeless population

    • Habitat For Humanity 2013 (India)

  • Built homes for those in need
  • Presented our ministry to college students

    • Bermuda Youth Rugby Association

  • Coordination and management of charity events

    • Bermuda Boxing Federation

  • Coordination and management of meetings and development
  • Coordination and management of events

    • Bermuda Muay Thai Association

  • Establishment and development of association

    • Bermuda Teachers Rugby Club

  • Developing, managing and hosting club events

Languages

English

Timeline

Customer Experience Coordinator

Bijou Restaurant
05.2023 - Current

Business Coordinator

ALo Dental
11.2019 - Current

Mortgage Administrator/Sales Agent

Mortgage Alliance Pinnacle Capital
01.2018 - 01.2022

Dental Practice Development

Moose Lake Dental
06.2017 - 09.2017

Treatment Coordinator / Lead Dental Assistant

Verity Dental
05.2009 - 05.2016

REMIC

from Mortgage Agent

Alison

from Customer Service

Medix

from Level II Dental Assistant + Dental Administration

Fanshawe College of Applied Arts And Technology

from Pre-Health Sciences

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Amber Karaz Tipping