AMBER JOHNSON
Sacramento
Summary
Dynamic Office Manager with a proven track record at Tigris Auto Glass, excelling in customer service and office administration. Expert in scheduling coordination and conflict management, I enhanced team performance and streamlined operations, resulting in improved client satisfaction and a harmonious workplace. Committed to delivering exceptional results through effective communication and problem-solving skills.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
8
8
years of professional experience
Work History
Office Manager
TIGRIS AUTO GLASS
04.2021 - Current
- Managed daily operations to ensure efficient workflow and optimal team performance.
- Coordinated scheduling and appointments for maintenance and installation services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
CSR
TeleDirect
01.2018 - 03.2021
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Trained new team members on company policies and customer service protocols.
- Developed and implemented process improvements to streamline call handling procedures.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
PLACER HIGH SCHOOL
Auburn, CASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Relationship building
- Scheduling coordination
- Conflict management
- Problem-solving
- Attention to detail
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Office Manager
TIGRIS AUTO GLASS
04.2021 - Current
CSR
TeleDirect
01.2018 - 03.2021
High School Diploma -
PLACER HIGH SCHOOL