Amber Jenner
Dresden,ON
Summary
Skilled in data entry and client relations, adept at resolving inquiries and improving service efficiency. Achieved significant reductions in customer complaints through proactive problem-solving and adaptability. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Program Support Clerk
Employment and Social Development Canada
2022.10 - Current
- Responsible for reviewing documentation for accuracy, authenticity, and completeness
- Communicating with clients and their representatives in writing and verbally to obtain and provide program-specific information and explain provisions that result in eligibility for benefits
- Performing various administrative functions to support efficiency within the department such as document review and preparation, sorting, matching and maintaining client information with accuracy, and directing information to the appropriate level or department as needed
- Contributed to a positive work environment by consistently demonstrating professionalism, reliability, and teamwork
Support Clerk
Employment and Social Development
2020.12 - 2022.10
- Receiving, screening, classifying, sorting and registering mail and client information for various programs with attention to client privacy and program accuracy
- Ensured adherence to company policies and procedures through diligent compliance monitoring efforts
- Enhanced customer satisfaction by efficiently addressing and resolving support inquiries
- Maintaining and updating databases and tracking systems; working files, records, reports and correspondence
Customer Care Coordinator
Mylen Custom Kitchens
2020.07 - 2020.12
- Took ownership of customers issues to follow problems through to resolution
- Assisted call-in customers with questions and orders
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns
- Reduced customer complaints by proactively identifying potential issues and implementing solutions
- Coordinated and maintained schedules for both installation and service calls on an ongoing basis
Education
Certificate - Personal Support Worker
St. Clair College
Chatham, ON09.2010
Lambton Kent Composite School
Dresden, ON06.2009
Skills
- Scheduling appointments
- Data entry proficiency
- Client Relations
- Document Preparation
- File Management
- Customer Service
- Attention to Detail
- Adaptability and Flexibility
Languages
English
Timeline
Program Support Clerk
Employment and Social Development Canada
2022.10 - Current
Support Clerk
Employment and Social Development
2020.12 - 2022.10
Customer Care Coordinator
Mylen Custom Kitchens
2020.07 - 2020.12
Certificate - Personal Support Worker
St. Clair College
Lambton Kent Composite School
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