Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Amber Jackson

Rocky Mountain House,AB

Summary

Dynamic customer service professional with a proven track record at The Home Depot, excelling in conflict resolution and process improvement. Adept at enhancing customer experiences and implementing effective inventory management strategies. Recognized for fostering team engagement and swiftly addressing customer concerns, ensuring satisfaction and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative and Logistics

Home hardware
Sylvan Lake, Alberta
05.2023 - 05.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
  • Assisted in the loading and unloading of materials when required.
  • Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
  • Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.

Front Store Manager

The Home Depot
Red Deer, Alberta
01.2020 - 12.2022
  • Provided leadership by creating an environment that encourages employee engagement with customers, peers and management.
  • Resolved customer complaints promptly while maintaining a professional demeanor.
  • Implemented loss prevention measures designed to reduce theft or damage of products within the store.
  • Conducted regular meetings with staff members in order to discuss progress towards objectives set forth by management.
  • Identified potential problems before they arise by staying up-to-date on industry trends.

Line Cook

Mary Browns Chicken
Sylvan Lake, Alberta
01.2018 - 12.2019
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Responded quickly to any customer complaints or concerns about their dining experience.

Education

High School Diploma -

Sylvan Lake Career Secondary School
Sylvan Lake, AB
06-2018

Skills

  • Customer service
  • Conflict resolution
  • Process improvement
  • Data entry
  • Inventory management
  • Customer relationship management
  • Time management
  • Problem solving
  • Adaptability
  • System implementation

Certification

  • H2S Alive Exp: August 2025
  • Fall Protection Exp: September 2025
  • Confined Space Entry and Monitor Exp: September 2025
  • Transportation of Dangerous good Exp: August 2025
  • CSTS (No Expiry)
  • WHIMIS & GHS Exp: August 2025
  • Common Safety Orientation ( No Expiry)

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative and Logistics

Home hardware
05.2023 - 05.2025

Front Store Manager

The Home Depot
01.2020 - 12.2022

Line Cook

Mary Browns Chicken
01.2018 - 12.2019

High School Diploma -

Sylvan Lake Career Secondary School

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Amber Jackson