Amber Ingalls
King City
Summary
Highly motivated and hardworking professional, looking to expand customer service skills in a new environment. Used to multitasking at a fast pace, while paying attention to detail. Focused on providing the best experience possible, in order to establish returning customers.
Overview
16
16
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Server
Amita Restaurant Inc. DENNY'S
King City
12.2009 - Current
- Provided a positive and pleasant dining experience to ensure returning customers in a fast paced environment.
- Operated POS system and cash register for order entries and payment.
- Maintaining a clean and sanitary work environment in both server area and dining room.
- Multitasking as a dine in server, packing online orders, answering phones, while assisting coworkers and their tables as needed.
- Assisted in training new servers on menu and service standards.
- Resolved customer complaints promptly to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits. Suggestive selling and add ons.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Often a shift leader, or solo server.
- Certified "person in charge" to replace management when needed.
- Currently self teaching in the kitchen and dish washing stations.
- Sometimes in charge of bank runs for deposits and change.
Education
King City High School
King City, CASkills
- POS system operation
- Cash register
- Order entry accuracy
- Product knowledge
- Customer complaint resolution
- Shift leadership
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Cleanliness
- Supply restocking
- Multitasking and organization
- Item promotion
- Effective customer upselling
- Guest engagement
- Food safety practices
- Positive and professional
- Safe food handling
- Food spoilage prevention
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Food Handler Certificate
References
References available upon request.
Timeline
Server
Amita Restaurant Inc. DENNY'S
12.2009 - Current
King City High School