Amber Huzar
Summerland,BC
Summary
Driven Financial Services Representative with a proven track record at Summerland Credit Union, adept in customer relationship building and financial services. Excelled in enhancing client satisfaction and reducing call handling times by mastering software systems. Collaborated effectively to surpass sales targets, demonstrating exceptional account documentation skills and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Financial Services Representative
Summerland Credit Union
Summerland, BC
06.2005 - 07.2020
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
Call Center Representative
Summerland Credit Union
Summerland, BC
06.2005 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Summerland Secondary School
Summerland, BCSkills
Account documentation
Customer relationship building
Financial services
Problem-solving skills
Call center operations
Client communication
Answering questions
Customer Relationship Management
Logging call information
Customer service optimization
Inbound phone calls
Calm disposition
Complaint resolution
Quality assurance
Customer support
Verbal and written communication
Documentation and reporting
Strategic sales knowledge
Receiving support
Recordkeeping strengths
Professional telephone demeanor
Multi-line phone talent
Languages
English
Professional Working
Timeline
Financial Services Representative
Summerland Credit Union
06.2005 - 07.2020
Call Center Representative
Summerland Credit Union
06.2005 - 07.2020
Summerland Secondary School