Amber Huff
Santee
Summary
Motivated Server with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
Work History
Server
Ironside Fish & Oyster
04.2021 - Current
- Developing a solid rapport with regular guests through genuine hospitality efforts leading to repeat business.
- Bussing and resetting tables to keep the dining room and work areas clean.
- Collecting payments for food and drinks served, balanced cash receipts, and maintained an accurate cash folder.
- Maintaining thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Explaining menu items and suggesting appropriate options for food allergy concerns.
- Sharing knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest.
- Resolving guest complaints promptly and professionally to maintain a positive reputation.
Counter Service
Point Loma Fish Shop
04.2020 - 04.2021
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased transaction speed, effectively reducing long wait times at the counter.
- Developed strong relationships with regular customers, fostering trust and loyalty in our products and services.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Cross-trained and provided backup support for organizational leadership.
- Bartending with basic knowledge of alcohol spirts.
Lead Server/Bartender
Extraordinary Desserts
02.2010 - 04.2021
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Education
No Degree - Nutrition Sciences
Grossmont/Cuyamaca College
San Diego, CAHigh School Diploma -
Steele Canyon High School
Spring Valley, CA06.2006
Skills
- Food Running
- Tableside Etiquette
- Team Player
- Strong Work Ethic
- Food and Beverage Upselling
- Wine service
- Menu Recommendations
- Warm and Friendly
- Cool Under Pressure
- Food and beverage pairings
- Food safety practices
- Table Monitoring and Turnover
Accomplishments
Obtained awards in:
- Menu item competitions.
- High sales records.
- Outstanding consistent guest reviews on establishment review platforms.
Timeline
Server
Ironside Fish & Oyster
04.2021 - Current
Counter Service
Point Loma Fish Shop
04.2020 - 04.2021
Lead Server/Bartender
Extraordinary Desserts
02.2010 - 04.2021
No Degree - Nutrition Sciences
Grossmont/Cuyamaca College
High School Diploma -
Steele Canyon High School
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