Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amber Hofer

Calgary

Summary

Although I am new to the waitressing field, I bring a strong work ethic, excellent communication skills, and a positive attitude to every task I take on. I am quick to learn and eager to apply myself in a fast-paced environment. Am comfortable interacting with multiple people and thrive in situations where I can help create a fun and enjoyable experience. My ability to stay organized, handle multiple tasks, and work well within a team makes me confident that I can quickly adapt and contribute to the success of Canadian Brewhouse.

Overview

2
2
years of professional experience

Work History

Waitress

Two Old Crows
01.2021 - 01.2023
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Kept up to date on restaurant policies, procedures, and exceptional customer service standards.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Set and cleaned tables before and after customer seating, ensuring a clean and welcoming environment.
  • Strong knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively. This proving helpful with allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Front desk receptionist

Canalta Hotel
01.2023 - 03.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Collected room deposits, fees, and payments. Handled cash transactions, ensuring proper accounting procedures were followed daily.
  • Performing clerical tasks such as sorting and delivering mail, filing, copying, and faxing.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews. efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Scheduled, coordinated and confirmed meetings.

Banquet Server

Private Wedding Events
01.2021 - 01.2023
  • Seeing to the comfort of guests through answering questions, taking orders, conveying special instructions to the kitchen and bar and serving food and beverages
  • Providing quality customer service and addressing any concerns or special requests
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained professionalism and self-control in demanding conditions.

Education

High School Diploma - Accounting And Finance

Prairie Spirit Division
Morris, MB
06-2023

Real Estate Council of Alberta
Calgary, AB

Proserve Registration #202405250020

Skills

  • Customer service
  • Multitasking with attention to detail
  • Time management
  • Quick thinking and problem solving
  • Active listening and communication
  • Physical stamina
  • Experienced in cash handling and POS systems

Languages

English
Native or Bilingual
German
Full Professional

Timeline

Front desk receptionist

Canalta Hotel
01.2023 - 03.2023

Waitress

Two Old Crows
01.2021 - 01.2023

Banquet Server

Private Wedding Events
01.2021 - 01.2023

High School Diploma - Accounting And Finance

Prairie Spirit Division

Real Estate Council of Alberta

Proserve Registration #202405250020

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Amber Hofer