Amber Hoeppner
Phelan
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Server/Head Bartender
Mountain Lakes Resort
Lytle Creek
08.2000 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Developed new cocktail recipes for the menu.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
Server/ Bartender
The Ranch Steakhouse
Phelan
11.2023 - 05.2025
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Accurately recorded orders on cash register and point-of-sale system.
Education
Bachelor of Science - Criminal Justice
Argosy University
Orange, CA 06.2011 - 06.2014
Skills
- Mixology techniques
- Food safety compliance
- Customer relationship management
- Time management
- Sales promotions
- Upselling techniques
- High volume dining
- Beverage preparation
Certification
RBS certificate
Food handlers card
ABC training
Timeline
Server/ Bartender
The Ranch Steakhouse
11.2023 - 05.2025
Bachelor of Science - Criminal Justice
Argosy University
06.2011 - 06.2014
Server/Head Bartender
Mountain Lakes Resort
08.2000 - Current