Amber Henderson
Victoria,Canada
Summary
Experienced and versatile dental professional with over 20 years of experience in various roles, including dental receptionist, hygiene coordinator, and operations manager. Adept at managing operations, staff, scheduling, client relations, invoicing, business development, and marketing. Strong background in handling administrative tasks, working with various dental software systems, and delivering exceptional customer service. Proven ability to adapt to new environments and thrive in fast-paced settings, now seeking to apply my skills in the healthcare industry.
Overview
20
20
years of professional experience
Work History
Operations Manager
Wheely Clean
06.2022 - Current
- Managing the operations of a mobile dental hygiene clinic
- Managing staff
- Scheduling shifts and clients
- Invoicing
- Collecting AR
- Dealing with insurance companies
- Marketing
- Going over payroll
- Business development
- Overall admin tasks
- Answering phones
- Managing complaints
Dental Receptionist
Dr Bild
01.2020 - 06.2022
- Receptionist in a family practice
- Manage all front end tasks
- Work with Power Practice
- Dealing with AR
- Handling insurance policies
- Training staff
Dental Receptionist
Dr Anna Csillag
01.2012 - 01.2014
- Dental receptionist in oral radiology office
- Managed all front end tasks
- Sending out referring dentist reports
- Bookings
- Setting up for CBCT scans
- Organizing Christmas gifts for referring offices
Dental Receptionist/ Hygiene coordinator
Dr John Thompson and Dr Jim Carney
01.2009 - 01.2013
- Coordinated multiple hygiene chairs
- Increased hygiene production, met and exceeded production goals
- Used Genie and Dentrix software
- Answered phones
- Managed patients Insurance policies
Dental Hygiene coordinator
Dr Sheilesh Davé
01.2008 - 01.2009
- Full time Hygiene Coordinator in a periodontal practice
- Managed all outgoing letters to referring Dentists
- Scheduled patients
- Used Curve dental software
Dental Receptionist
Dr PK Naidoo
01.2007 - 01.2008
- Learned dental reception in a busy downtown practice
- Managed insurance
- Sent preauthorizations
- Increased chair production and kept schedule busy
- Answered phones
- Managed treatment plans
- Used Eaglesoft dental software
Dental Assistant
Dr Gail Chow
06.2005 - 01.2007
- Worked as a full time CDA in a family practice
- Used Cleardent dental software
- In charge of ordering all dental supplies for the clinic
- Assisted the dentist in all procedures
- Cleaned children's teeth
- Managed the sterilization area
Education
AEC / DEP or Skilled Trade Certificate - CDA/dental reception
Vancouver Community College
Vancouver, BC06.2005
Skills
- Dental Receptionist
- Computer skills
- Medical Scheduling
- Medical Records
- Office Management
- Dental Assisting
- Invoicing and Collecting Payments
- Administration
- Chairside Assisting
- Customer service
- Front Desk
- Using many different medical software programs
- Handling Insurance Companies
- Business development
- Dealing with Accounts Receivable
Timeline
Operations Manager
Wheely Clean
06.2022 - Current
Dental Receptionist
Dr Bild
01.2020 - 06.2022
Dental Receptionist
Dr Anna Csillag
01.2012 - 01.2014
Dental Receptionist/ Hygiene coordinator
Dr John Thompson and Dr Jim Carney
01.2009 - 01.2013
Dental Hygiene coordinator
Dr Sheilesh Davé
01.2008 - 01.2009
Dental Receptionist
Dr PK Naidoo
01.2007 - 01.2008
Dental Assistant
Dr Gail Chow
06.2005 - 01.2007
AEC / DEP or Skilled Trade Certificate - CDA/dental reception
Vancouver Community College
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