Amber Heal
Edmonton,AB
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
16
16
years of professional experience
Work History
Store Manager
Value Buds
02.2020 - 12.2022
- Scheduling of staff, depending on availability and whether full-time or part-time
- Completed daily and weekly inventory counts and entered into computerized system
- Worked with delivery personnel to accurately accept inventory while ensuring safety at all times
- Communicated with staff about specials, discounted items and facilitated staff meetings
- Submitted weekly revenue and reports to head office and addressed any discrepancies in totals, etc
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Server
Boston Pizza
02.2016 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Associate
Winners
11.2014 - 09.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Administrative Assistant
Northern Health Authority
07.2008 - 01.2011
- Provided administrative support to Public Health, Environmental Health and Speech Language Therapists and Managers
- Conducted routine screening and referrals to services within the Health Unit
- Scheduled patient appointments for routine and travel immunizations
- Entered patient data into unit’s database accurately and within timelines while maintaining patient confidentiality at all times
- Updated monthly reports and statistical data to unit Manager for monthly, quarterly and annual reporting requirements
- Provided information on programming and services to potential patients
- Assisted with health fairs such as: Kindergarten and adolescent immunization clinics
- Followed-up with clients for next scheduled appointments, and offered referrals where needed
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
911 Dispatcher
City of Prince Rupert
01.2007 - 06.2008
- Answered and directed emergency calls depending on police, fire or ambulance support
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Followed established protocols for professional handling of emergency situations.
Education
High School Diploma -
Norkam High School
06.1996
Skills
- Flexible and adaptable
- Friendly, positive attitude
- Dependable and responsible
- Training and mentoring
- Multitasking and organization
Name & Contact
Timeline
Store Manager
Value Buds
02.2020 - 12.2022
Server
Boston Pizza
02.2016 - 01.2020
Sales Associate
Winners
11.2014 - 09.2015
Administrative Assistant
Northern Health Authority
07.2008 - 01.2011
911 Dispatcher
City of Prince Rupert
01.2007 - 06.2008
High School Diploma -
Norkam High School
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