Amber Hayes
Sidney,BC
Summary
Dynamic and results-driven professional with a proven track record at Admiralty Leasing INC, specializing in credit risk assessment and financial analysis. Excelled in sales and customer service, demonstrating a goal-oriented mindset and exceptional problem-solving abilities. Skilled in fostering strong relationships and optimizing revenue through strategic financial solutions.
Overview
15
15
years of professional experience
Work History
Leasing Agent
Admiralty Leasing INC
Victoria, BC
05.2024 - Current
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Identified potential problem loans early on through ongoing monitoring activities, enabling prompt remedial actions when needed.
- Performed research to develop protocol upgrades and new financial contracts.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Interpreted contracts and communicated terms and conditions.
- Organized and submitted supplementary paperwork to finalize contracts.
- Coordinated efforts across departments to gather necessary documentation for grant applications, streamlining the submission process and increasing overall efficiency.
Finance Manager
Barnes Harley Davidson
Victoria, BC
02.2023 - 03.2024
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
Server
Baseline Pub
White Rock, BC
02.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided exceptional customer service for positive guest experiences and repeat business.
Server
Sammy J Peppers
Delta, BC
11.2009 - 08.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School -
N.I.D.E.S
Comox, BC06.2005
Skills
- Goal-oriented mindset
- Sales and Customer Service
- Fast Learner
- Problem-Solving
Languages
English
Timeline
Leasing Agent
Admiralty Leasing INC
05.2024 - Current
Finance Manager
Barnes Harley Davidson
02.2023 - 03.2024
Server
Baseline Pub
02.2022 - 10.2022
Server
Sammy J Peppers
11.2009 - 08.2011
High School -
N.I.D.E.S