Amber Hayat
Etobicoke,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Accountant /Customer Care Representative
Bahrain Defense Force Hospital
2020.07 - 2023.10
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Associate Specialist
East Plum LLC
2018.10 - 2019.09
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Customer Service Cashier /Administrative Officer
Safe House Technologies
2017.10 - 2018.09
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Assisted development and implementation of new administrative procedures.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created, prepared, and delivered reports to various departments.
Education
Bachelor of Science - Banking And Finance
UNIVERSITY OF BAHRAIN
BAHRAIN01.2018
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Payroll Administration
- Invoice balancing
- Customer Relations
Languages
English
Full Professional
Timeline
Accountant /Customer Care Representative
Bahrain Defense Force Hospital
2020.07 - 2023.10
Sales Associate Specialist
East Plum LLC
2018.10 - 2019.09
Customer Service Cashier /Administrative Officer
Safe House Technologies
2017.10 - 2018.09
Bachelor of Science - Banking And Finance
UNIVERSITY OF BAHRAIN
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