Amber Hancock - Bookkeeper / Front End Manager

Summary

Dynamic Bookkeeper and Front End Manager at Food Basics, recognized for exceptional customer service and meticulous cash handling. Successfully managed payroll processing and employee training, ensuring operational efficiency. Proven ability to maintain accurate records and resolve discrepancies, fostering a motivated and well-organized team environment.

Overview

12

years of professional experience

Work History

Bookkeeper / Front End Manager

Food Basics

Milton

08.2010 - 05.2022

Opened the store daily, counted and balanced the cash and lottery.
Input cash pickups into the company software (Sweda) and invoices from direct deliveries (BDMS).
Performed closing duties, including setting the alarm and ensuring locked doors.
Ensured the inventory accuracy was maintained within the company’s accepted limits.
Cross-trained employees, ensuring that backup continuity planning is followed.
Ensured the store runs optimally in case of staff shortages.
Reconciled any shortages or overages in the cashier till, investigated the root cause of the issues, and ensured there were no future occurrences.
Managed the schedule calendar for up to 30 cashiers and trained new hires.
Handled all customer complaints and generated refunds as necessary.
Managed the Western Union money transfers and ran the weekly payroll (Kronos) with no discrepancies.

Education

Addictions And Community Service

CDI College

Brampton, ON

06-2026

High School Diploma -

Craig Kielburger Secondary School

Milton, ON

01.2013

Skills

Exceptional customer service
Strong communication skills
Responsible and Ethical
Experience handling cash
Maintaining records of transactions
Strong computer skills
Strong independent

Team player
Well organized
Motivated
Multitasking
Payroll processing
Employee training

References

Available Upon Request

Timeline