Amber Halverson
Summary
Proactive and dedicated Parts Professional with over 10 years of experience, and a history of meeting company goals while utilizing consistent and organized practices. Proficient in inventory control, sales, staff training and development. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Journeyman Parts Technician With Red Seal
Martin Deerline Sales
02.2014 - Current
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted in maintaining optimal supply levels by ordering new parts from suppliers, as well as helping to source new suppliers with more agreeable costs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines, as well as improving my ability to multitask under high pressure situations
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Provided coaching and mentoring to new employees hired to fulfill various roles
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Updated signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Education
Red Seal Journeyman Parts Technician
GPRC
Grande Prairie, AB02.2017
Skills
- Problem-Solving
- Conflict Resolution
- Clerical Support
- Calm Under Pressure
- Dependable and Responsible
- Good Telephone Etiquette
- Self-Directed
- Data Entry
- Computer Skills
- Flexible and Adaptable
- Time Management
- Active Listening
- Verbal and Written Communication
Languages
English
Timeline
Journeyman Parts Technician With Red Seal
Martin Deerline Sales
02.2014 - Current
Red Seal Journeyman Parts Technician
GPRC
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