Amber Guerrero
Rosemead
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Supervising Housing Inspector
Los Angeles County Development Authority
03.2024 - Current
- Supervise a team of five inspectors and two administrative assistants in overseeing that daily operations are completed in the Housing Quality Standards (HQS) unit.
- Serve as the primary point of contact for tenants and property owners, addressing inquiries related to unit inspections, ensuring clear communication, and resolving issues in a timely manner.
- Interview tenants and owners regarding HUD-assisted units' housing conditions, and record their responses.
- Assisted with developing educational materials on safe housing practices for tenants and landlords.
- Stay up-to-date with changes to the Code of Federal Regulations (CFR) and the Department of Housing and Urban Development (HUD) guidelines related to housing quality standards, ensuring compliance with current regulations.
- Collaborate with management on special projects, providing support, guidance, and insights to improve operations, and maintain Housing Quality Standards.
- Assist in training and developing team members to enhance performance and uphold the Housing Quality Standards (HQS) program requirements.
Program Specialist III (Lead HQS Inspector)
Los Angeles County Development Authority
02.2023 - 03.2024
- As an HQS Lead Inspector, I support the unit supervisors to ensure compliance in Housing Quality Standards as required by the U.S. Department of Housing and Urban Development (HUD).
- Assist with enforcing owner abatement and tenant proposed termination processes due to outstanding inspection deficiencies.
- Conduct quality control inspections by collecting a randomized sample size of various units leased up in our Public Housing Authority to ensure the quality of work by HQS inspectors per HUD guidelines.
- Document findings from quality control inspections to provide management with HQS unit performance and for SEMAP Indicator 5 score.
- Ensure any questions from tenants and owners are answered in a timely fashion regarding housing quality standards and corrective actions necessary for failed units.
- Co-hosted a November 2023 Lunch and Learn online workshop to inform owners and tenants about what is Housing Quality Standards.
- I provide guidance to team of inspectors who require corrective action(s) on their reports in order to submit for lease drafting to case managers.
- Assist with training newly hired staff to ensure they are well skilled to conduct inspections.
- Use Yardi Software to update information regarding inspections or tenant/owner actions.
Program Specialist II (HQS Inspector)
Los Angeles County Development Authority
08.2021 - 02.2023
- Perform Housing Quality Standards inspections of housing units throughout Los Angeles County, that are subsidized under the various rent subsidy programs.
- Notify the proper personnel regarding potential hazardous and unsanitary living conditions.
- Recommend corrective actions necessary for the deficiencies founded during inspections to owners or tenants.
- Train new hire and third party contracted inspectors on the process of conducting inspections in the field and processing paperwork in the office.
- Clearly and concisely produce written reports regarding inspection observations.
- Use GRS Software to schedule inspections and ensure they are assigned for the day that specific area is serviced for.
- Ensure that delinquent inspections are scheduled immediately so tenants can continue to have their housing subsidized.
- Work closely with tenant assigned case managers during the new contract process for a smooth and swift lease up.
- Use Yardi Software to update information regarding inspections or tenant/owner actions.
- Assist with scheduling inspections and mailing notices to both tenant and owners.
- Assist with processing payment holds on final housing inspections.
Community Compliance Officer
City of Rialto
02.2021 - 08.2021
- Conduct inspections on municipal, health and safety, CBC and IPMC code violations on residential and commercial properties.
- Make contact and explain to residents or businesses the best way to achieve compliance.
- Draft and mail notices to property owners regarding violations.
- Explain zoning ordinances, permit requirements, and code regulations to the public and city staff.
- Collect photographs and information for assigned cases.
- Use TrakiT Apps for case management.
- Listen to the needs and concerns of the general public, city council, and staff.
Community Service Officer
City of Rosemead
12.2019 - 01.2021
- Enforcement of California Vehicle Codes, Los Angeles County Codes, and Rosemead Municipal Codes.
- Experience with Go Gov CRM software for field case management.
- Conduct inspections of properties that are violating municipal codes, International Building Codes, and International Residential Codes.
- Engage with the public regarding public safety concerns.
- Patrol city parks, facilities, and streets from any hazards.
- Impound vehicles with outstanding California Vehicle Code violations and recover stolen vehicles as well.
- Provide aid during major incidents and city events alongside with the Los Angeles County Sheriff’s Department.
Community Service Officer
City of Duarte
09.2019 - 01.2021
- Conduct field investigations and intake non-workable Los Angeles County Sheriff incident reports for crimes such as burglaries, car thefts, petty/grand theft, identity thefts, lost/found property, and vandalism.
- Conduct field investigations and intake traffic accident reports.
- Impound vehicles with outstanding California Vehicle Code violations or stolen recoveries.
- Enforcement of California Vehicle Codes, Los Angeles County Codes, and Duarte Municipal Codes.
- Use Los Angeles County Sheriff mobile radio to contact Sheriff Communications Center and law enforcement when needed.
- Provide aid during major incidents and city events.
- Contact the public and other city staff regarding public safety concerns.
Recreation Assistant
City of Monterey Park
01.2019 - 11.2019
- Represented Monterey Park’s Parks and Recreation department in city hall counter.
- Handled and processed Parks and Recreation transactions for classes or facility rental using ActiveNet POS software.
- Oversaw staff when setting up for citywide events.
- Distributed flyers to city school district and facilities for marketing purposes.
- Made sure facilities were opened and secured during their designated hours.
Recreation Leader I
City of Rosemead
08.2014 - 09.2019
- Answered incoming phone calls and emails regarding various programs offered by the city.
- Prepared invoices and payment requests for the Parks and Recreation Department.
- Used Activenet POS software for facility rentals and class registrations.
- Oversaw city excursions by making sure groups of 40 or more were accounted for to and from destinations.
- Assisted in organizing events such as 4th of July, Concerts at The Park, Dinner with Santa, and Trunk or Treat.
- Supervised city facilities that were in use for private events and ensured each event ran smoothly.
- Engage with members of the community and inform them of parks and recreation programs.
- Contact vendors and instructors to join city recreation programs.
- Directed Summer Camp Program and Youth Sports Leagues.
- Trusted with city credit cards to make purchases for the department.
- Accessed city vehicles to transport children and adults to other facilities or cities.
Education
Bachelor of Science - Science: Criminal Justice
California State University, Los Angeles
Los Angeles05.2019
Associate of Science - Science: Administration of Justice
East Los Angeles College
Monterey Park, CA06.2016
High School Diploma -
San Gabriel High School
San Gabriel, CA06.2012
Skills
- Bilingual
- Property inspecting
- Evidence preservation
- Report writing
- Quality control
- Training development
- Conflict resolution
- Customer service
- Teamwork and collaboration
- Communication skills
Certification
• California Driver’s License, 05/12, Clean driving record
• HCV Housing Quality Standards Certification (Nan Mckay), 04/22, Gained knowledge on health & safety, plumbing, electrical, and administrative practices in regards to Housing Quality Standards set by HUD.
• HUD Fair Housing and Reasonable Accommodation Certification (Nan Mckay), 01/25, Gained knowledge in assisting protected classes from facing unfair treatment from PHA and landlords.
• HCV Housing Quality Standards Certification (Nan Mckay), 04/22, Gained knowledge on health & safety, plumbing, electrical, and administrative practices in regards to Housing Quality Standards set by HUD.
• HUD Fair Housing and Reasonable Accommodation Certification (Nan Mckay), 01/25, Gained knowledge in assisting protected classes from facing unfair treatment from PHA and landlords.
Training
- Community Emergency Response Team (CERT)
- Mandated Reporter (JPIA)
- California Association of Code Enforcement Officers (CACEO)
Languages
Spanish
Professional
Timeline
Supervising Housing Inspector
Los Angeles County Development Authority
03.2024 - Current
Program Specialist III (Lead HQS Inspector)
Los Angeles County Development Authority
02.2023 - 03.2024
Program Specialist II (HQS Inspector)
Los Angeles County Development Authority
08.2021 - 02.2023
Community Compliance Officer
City of Rialto
02.2021 - 08.2021
Community Service Officer
City of Rosemead
12.2019 - 01.2021
Community Service Officer
City of Duarte
09.2019 - 01.2021
Recreation Assistant
City of Monterey Park
01.2019 - 11.2019
Recreation Leader I
City of Rosemead
08.2014 - 09.2019
Bachelor of Science - Science: Criminal Justice
California State University, Los Angeles
Associate of Science - Science: Administration of Justice
East Los Angeles College
High School Diploma -
San Gabriel High School