Amber Gross
Sacramento
Summary
Certified healthcare professional equipped with comprehensive skills in venipuncture, specimen collection, and patient interaction. Proven track record in collaborating effectively with medical teams to ensure accurate and timely diagnostics. Strong adaptability to changing clinical environments and focused on delivering exceptional patient care. Reliable, precise, and ready to contribute to achieving healthcare goals.
Oral surgery professional prepared to excel in leadership role. Extensive experience in providing surgical support and ensuring patient care. Highly collaborative with focus on achieving results and adapting to changing needs. Skilled in surgical assistance and patient management with reliable and flexible work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist /Oral Surgery Assistant
Sonrava HealthCare
Sacramento, CA
11.2024 - Current
- Performed venipuncture
- Verified patient identity and followed proper specimen labeling and handling procedures
- Maintained strict adherence to infection control and HIPAA regulations
- Assisted with patient intake, documentation, and workflow efficiency
- Use of centrifuge
- Communicated clearly with patients to reduce anxiety and explain procedures
- Sterile processing
- Maintained accurate records of patient interactions and specimen handling, ensuring compliance with industry standards.
- Collected blood samples using venipuncture and capillary techniques to ensure patient safety and comfort.
- Assisted oral surgeons with patient preparation and procedural setup.
- Managed sterilization of surgical instruments to maintain compliance with safety protocols.
- Scheduled patient appointments and coordinated follow-up care for optimal recovery.
- Educated patients on post-operative care instructions to enhance healing outcomes.
- Monitored patient vital signs during procedures to ensure safety and comfort.
- Manage between 20-40 patients a day
Customer Service Agent / Retail Associate / Cashier
Macys Women’s Shoes Department
Sacramento, CA
02.2023 - 09.2024
- Delivered high-quality customer service in fast-paced retail environments
- Handled cash, credit, and electronic transactions accurately and responsibly
- Assisted customers with product selection, questions, and issue resolution
- Maintained organized workspaces and balanced cash drawers
- Built strong rapport with customers, contributing to repeat business and customer satisfaction
- Managed over 200-500 customers per day
Customer Service Agent / Cashier
Dillard Store
Sacramento, CA
06.2021 - 05.2022
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier
Raley’s and Belair
Petaluma, CA
03.2014 - 01.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented promotional displays, enhancing product visibility and sales opportunities.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Managed over 500 customers per day
Education
Licensed Phlebotomist - Phlebotomy / Sterile Processing / Patient Care
Phlebotomy Training Specialists
Sacramento, CA10-2024
Skills
- Phlebotomy & Specimen Collection
- Patient Intake & Patient Care
- Electronic Health Records (EHR)
- HIPAA Compliance
- Data Entry & Documentation
- Microsoft Excel & Microsoft Word
- Time Management & Multitasking
- Sterilization
- Front desk/ reception
- Order of draw
- Room set up and preparation
- Biopsy procedures
- Surgical assisting
- Wisdom teeth extraction
- Sterilization techniques
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist /Oral Surgery Assistant
Sonrava HealthCare
11.2024 - Current
Customer Service Agent / Retail Associate / Cashier
Macys Women’s Shoes Department
02.2023 - 09.2024
Customer Service Agent / Cashier
Dillard Store
06.2021 - 05.2022
Cashier
Raley’s and Belair
03.2014 - 01.2019
Licensed Phlebotomist - Phlebotomy / Sterile Processing / Patient Care
Phlebotomy Training Specialists
Additional Strengths
- Strong attention to detail
- Empathetic and patient-focused approach
- Ability to work independently and as part of a team
- Professional communication and problem-solving skills