Summary
Overview
Work History
Education
Skills
Languages
Awards
Volunteer Experience
Artist: watercolour, pen and ink, acrylic
Timeline
Generic

Amber Gordon

Fredericton,Canada

Summary

I am a highly detail-oriented individual versed in greeting a high-volume of customers and recommending merchandise based on individual requirements. I thoroughly enjoy building rapport and relationships with new and returning customers through remembering their regular orders or asking about shared interests, as well as working closely and well with the team I am a part of. I have many organizational strengths, and and do well completing cash register transactions and maintaining accurate records of all transactions. My hope is to be gainfully employed in a positive and vibrant work environment.

Overview

11
11
years of professional experience

Work History

Key Holder, Sales Associate, Creative Facilitator

Clay Cafe Fredericton
10.2021 - Current
  • Guiding and instructing customers through the creative process of painting their pottery from start to finish
  • Carefully managing the finished pottery pieces by describing them, glazing them, loading them into the kiln to be fired, and then matching them after they are fired and organizing them for pick-up.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.


Key Holder, Cashier, Stock Shelves, Sales Associate

Loadza Toyz
10.2016 - 04.2018
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created solutions for customers to satisfy specific needs, quality and budget.

Cashier, Grocery Clerk, Sales Associate

Cooper's Foods
08.2015 - 04.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Sales Associate, Cashier, Gift wrapping

Mastermind Toys
09.2013 - 04.2015
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Wrapped and neatly decorated customer's birthday gifts as well as holiday gifts during the busy seasonal rush.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Centennial High School
Calgary, AB

Principles in Christian Life Service - Biblical And Theological Studies

Capernwray Hall Bible College
Carnforth England
06.2014

Foundation in Christian Life and Service - Biblical And Theological Studies

Capernwray Hall Bible College
Carnforth, England
06.2014

Skills

  • Detail Oriented
  • Reliable and punctual
  • Cash Handling
  • Training and mentoring
  • Customer service
  • Multitasking and Prioritizing
  • Store Reset and Recovery
  • Superior Work Ethic
  • Microsoft word
  • Honest and Dependable
  • Friendly and Helpful
  • Safety and Cleanliness Standards

Languages

English
Native or Bilingual

Awards

  • Nomination for grade 12 valedictorian
  • On the Honour Roll three times throughout High School

Volunteer Experience

  • Thrift store volunteer at the Gospel Mission, Kelowna, BC, 01/2016, 04/2016, Cashier, answering phones, tidying up around the store, general customer service
  • Youth leader at Evangel Church, Kelowna, BC, 09/2015, 04/2016, Lead small group for high school girls
  • Diakonos volunteer at Camp Evergreen, Alberta, 05/2015, 05/2015, Activities Facilitator: provided care for children ages 8-10 by doing crafts and games with them.
  • Police activity day at Capernwray Hall, 05/2014, 05/2014, Directing cars and foot traffic.
  • Children's ministry and community outreach, Leeds, England, 03/2014, 03/2014, Help with church services, kids clubs, school programs, special needs people, door to door outreach
  • Christmas staff at Capernwray Hall, England, 12/2013, 01/2014, Waiting on tables, housekeeping
  • Operation Christmas Child Samaritan’s Purse, 12/2013, 01/2014, Warehouse, packing boxes for distribution
  • Summer day camp for underprivileged children, Vancouver, 07/2010, Manage and organize groups (Aiding), playing, teaching, making crafts, and cooking with the children at the camp.
  • Mustard Seed homeless shelter, Calgary, AB, 05/2010, Kitchen Food Prep
  • Child care volunteer for Parent Link Alberta, 2007, 2008, Doing crafts, making snacks, playing with and watching children for the mother's group at the Parent Link mom's group.

Artist: watercolour, pen and ink, acrylic

I've been painting using watercolour and acrylic paint, as well as drawing detailed pen and ink sketches for the past five years. I've incorporated the watercolours into other mediums such as my embroidery pieces as well. Working at the Clay Cafe has offered me a different paint method that has been very unique to experiment with as well and is something I really enjoy!

Timeline

Key Holder, Sales Associate, Creative Facilitator

Clay Cafe Fredericton
10.2021 - Current

Key Holder, Cashier, Stock Shelves, Sales Associate

Loadza Toyz
10.2016 - 04.2018

Cashier, Grocery Clerk, Sales Associate

Cooper's Foods
08.2015 - 04.2016

Sales Associate, Cashier, Gift wrapping

Mastermind Toys
09.2013 - 04.2015

High School Diploma -

Centennial High School

Principles in Christian Life Service - Biblical And Theological Studies

Capernwray Hall Bible College

Foundation in Christian Life and Service - Biblical And Theological Studies

Capernwray Hall Bible College
Amber Gordon