Amber Finch

• Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
• Allows and encourages residents to do as much of their own care as possible.
• Serves meals to residents in the dining room or apartments and may assist in preparing meals following preplanned menus.
• Encourages residents to eat a proper diet and take adequate fluids while respecting the resident’s right to free choice and records and reports changes in resident’s eating habits to the supervisor.
• Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents.
• Maintains residents’ records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor.
• Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits understanding of and follows medication policies and procedures.
• Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.
• Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance.
• Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.

• Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
• Created engaging content for Pinterest, Facebook, and Instagram.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Generated leads through phone calls, emails and face-to-face interactions.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones

• Assisted in conducting needs assessments to identify key areas of service needs.
• Developed and maintained relationships with community organizations and agencies.
• Facilitated outreach activities to build community awareness.
• Facilitated communication between over 40 clients and other service providers.

Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.

Improved efficiency and effectiveness of performance and management of processes across departments.

Gathered and input large amounts of data to determine improvement projections..

● Accurate processing of legal forms (summons, complaints, subpoenas, proof of service, etc.) while
adhering to strict deadlines and confidentiality
● Dispatching fellow employees to the court for filing and research
● Performing research for attorneys preparing for hearings
● Giving timely attention to manager requests and completion of special projects
● Serving as bicycle courier to file court documents

● Performing data entry, using multi-line phones and providing dispatch support
● Maintaining payroll for office employees using Excel, disbursing checks; logging mileage for office staff
● Filing, writing emails, and other office support as needed.
● Performing marketing support on social media
● Using office machinery: personal computer, fax machine, scanner, POS system, copier, etc.