Amber Fidler

Worked within the HR team on a seasonal contract, duration 3 months.

• Advised on recruitment strategy across the organization.
• Facilitated meetings with heads of departments to establish and define hiring requirements.
• Created requisitions, position descriptions and enticing job advertisements.
• Coordinated incoming job requisitions and applications.
• Reached out to qualified referral candidates to obtain applications.
• Presented offers and generated employment contracts.
• Scheduled and conducted 15-25 interviews each week.
• Coordinated employee accommodation provided by the organization.
• Represented the organization by attending job fairs and networking events.
• Prepared and processed paperwork including; reference checks, on-boarding documents, staff passes and reciprocals.
• Operated and maintained applicant tracking and candidate management systems, via Excel spreadsheets and CRM platform.
• Distributed employee engagement surveys to identify areas of improvement.

Key achievements:

• Successfully mass recruited 180 positions for the Summer season between March and May 2023.

A full-service Technology & Digital Recruitment Firm

While in a 360-recruitment role, I was responsible for continuing to scale and maintain the Design desk at BLACKROC through business development and retaining long standing client relationships; and connecting with UX/UI & Product talent across Australia & Remote.

Responsibilities:

• Provided end-to-end specialized recruitment and talent acquisition services to my clients spanning across various industries with a strong focus on technology/SaaS (B2B & B2C)
• Onboarded and mentored new employees ensuring inclusion, education of specialty area and recruitment fundamentals, created learning & development templates, provided ongoing support through weekly meetings.
• Strategically sourced candidates via multiple channels including; LinkedIn Recruiter, Seek Talent Search, Network outreach and talent pooling by leveraging candidate management software (JobAdder).
• Conducted candidate screening calls and interviews to assess skill and cultural fit for highly specialized roles.
• Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
• Account management of new and legacy clients, forging strong professional relationships.
• Acquisition of new business and prospecting through cold calling, lead generation, ad chasing and networking – with a focus on creating genuine partnerships.
• Recruitment administration: Wrote detailed reports of potential candidates for clients, reference completion, created enticing job advertisements, consistent research of industry to stay updated on market trends.
• Maintained company Applicant Tracking System (ATS) to manage and track resumes and information about candidates.
• Created recruitment marketing campaigns to attract potential candidates and promote business & personal brand.
• Negotiated terms of business, offers and closed deals to finalize recruitment process and secure best talent.
• Provided support to hiring managers and HR teams to keep recruitment processes aligned with organizational goals.

Key achievements:

• Received the company award for being a leading contributor and upholding company values.
• Key member of company social & wellbeing committee; Organizing networking events, employee initiatives, mental health & wellbeing days for staff, care packages and quarterly celebrations.
• Won new clients through ad chasing, cold calling, networking and successfully pitching terms averaging from 18% - 20% which generated a high profit for the company.
• Actively participated in and helped coordinate company Learning & Development programs.
• Consistently hit all KPI's set by the business and direct managers.
• Created and presented business and target pitch at annual company conference.
• Billed $150,000 for the company within first quarter of recruitment, exceeding set target of $30,000.
• Consistently billed from $120,000 - $160,000 throughout following quarters.

Worked within the Oncology and Radiation departments on a full-time contract basis, duration of 3 months.

• Built rapport with external stake holders, patients and medical staff.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Accurate documentation of patient records across a multitude of computer software programs.
• Management and processing of daily reports; Ambulance scheduling.
• Managed and triaged patient appointments.
• Prepared and processed paperwork such as consent forms, claims and referrals.
• Conducted and processed new patient planning procedures.
• Worked within in a large team across multiple departments, ensuring consistent communication.

Worked part-time for a fitness centre, this position was held in addition to my full-time role elsewhere.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Sourced, screened and on-boarded new employees.
• Attended meetings, took notes and tracked action items.
• Social media management across multiple platforms.
• Served as point of contact between clients and managerial staff.
• Lead generation, selling memberships, up-selling products and services.
• Created various business templates for structured workouts and promotional purposes.

Worked on a full- time basis across 3 key areas of business; reception, sterilization room and dental surgeries.

• On-boarded and trained new employees.
• Applied a high level of care and upheld patient confidentiality.
• Responded to patient enquiries via telephone, company website, email and in person.
• Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
• Prepared and processed paperwork such as consent forms, claims, payment plans, incident reports and maintenance reports.
• Data Entry and tracking of patient treatments and expenses.
• Point of Sale (POS) operations.
• Minute keeping and detailed note taking for all Clinicians.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Explained treatment procedures and instructed patients on home care guidelines.
• Prepared patient x-rays and images for dentist review.
• Monitored patient comfort and safety during dental procedures.

Worked on a full-time basis and successfully acquired Cert III in Dental Assisting through theory and practical assessments.

• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Explained treatment procedures and instructed patients on home care guidelines.
• Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Exposed, developed and mounted dental x-rays.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.