Amber Duggan
Kitchener,Canada
Summary
Seeking permanent full-time employment within an organization that is committed to customer service excellence and serving the community.
Overview
11
11
years of professional experience
Work History
Office Administrator
Zehr Insurance Brokers Ltd
New Hamburg, ON
09.2022 - Current
- Serve visitors by greeting, welcoming and directing to appropriate personnel.
- Answer incoming calls in a professional manner, direct callers to appropriate personnel or department, or take messages as needed.
- Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders.
- Provide administrative support to staff members, including printing and mailing letters, filing documents, and scanning and copying documents when necessary.
- Manage all incoming mail distribution, courier services, faxes, scans, and photocopying documents as requested.
- Run Autoplus and MVR client reports for insurance brokers using CGI.
- Provide excellent front-end client service.
- Processing client premiums, payments, and other important documents.
- Put together swag and promotional materials for trade shows and special events.
- Manage high-volume client interactions in a fast-paced environment.
- Monitor and handle daily email inboxes, attaching files and/or forwarding to appropriate personnel.
- Update contact lists/safety spreadsheets(i.e.elevator/fire alarms)in Excel when changes occur.
- Manage and maintain sensitive and confidential information, ensuring that it is handled within policies and procedures.
Mail Services Representative
Sun Life
Kitchener, ON
09.2021 - 08.2022
- Process high volumes of incoming and outgoing Canada Post; open, sort and deliver incoming mail, courier and output to business units.
- Weigh outgoing mail, seal, calculate and affix proper postage for US, international and domestic mail using Pitney Bowes machine, perform final audit, safely use pump truck to deliver to dock.
- Assess large quantities of outgoing shipments, chose appropriate packaging materials, ship through Purolator, track inventory and order supplies as needed.
- Working in a high stress environment with effective time management to ensure deadlines are met.
- High attention to detail when dealing with cheques, client payouts and other important documents.
- Other tasks include: collating, stuffing envelopes, photocopying documents, maintaining accurate records for the database, communicate using Outlook and Zoom meetings.
Retail Sales Associate
Purolator Courier
Kitchener, ON
04.2013 - 08.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Packaged, weighed parcels, calculating costs based on type, total weight and final destination.
- Obtained signatures from clients who provided proper identification
- Placed incoming and outgoing letters and packages onto shelves based on destination and type, applying appropriate identifying tags on parcels.
- Communicated information to customers regarding shipping times, insurance options and delivery costs.
- Loading, scanning, logging and calling resolution freight
- Other tasks include: faxing, photocopying, tracking inventory, handling cash deposits, daily cleaning procedures.
Education
High School Diploma -
Forest Heights Collegiate Institute
Kitchener, ON06.2008
Skills
- Critical Thinking
- Attention to Detail
- Multitasking and Organization
- Problem solving
- Communication and Collaboration
- Proficient in Microsoft Office
Timeline
Office Administrator
Zehr Insurance Brokers Ltd
09.2022 - Current
Mail Services Representative
Sun Life
09.2021 - 08.2022
Retail Sales Associate
Purolator Courier
04.2013 - 08.2021
High School Diploma -
Forest Heights Collegiate Institute
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