Amber Downey
Thunder Bay,ON
Summary
Natural leader who is driven by a great team, positive and motivating employee's. Integrity to learn and adapt to new changes and new programs. Attentive and detail-oriented with all tasks.
Overview
5
5
years of professional experience
Work History
Customer Experience Manager
Michael's Arts And Crafts
12.2022 - Current
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
Brand Ambassador
American Eagle
09.2019 - 05.2022
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Cash Office Clerk
Sirard's Your Independent Grocer
09.2018 - 04.2019
- Improved cash handling efficiency by implementing streamlined processes and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Maintained accurate financial records, contributing to the overall performance of the company''s accounting department.
Education
General Office Administration
Centre For Distance Education
Nova Scotia, ON10.2022
Skills
- Cross-Functional Collaboration
- Engagement Strategy Development
- Proficient in [Software]
- Ability to adapt to each software technique
Languages
English
Native or Bilingual
Timeline
Customer Experience Manager
Michael's Arts And Crafts
12.2022 - Current
Brand Ambassador
American Eagle
09.2019 - 05.2022
Cash Office Clerk
Sirard's Your Independent Grocer
09.2018 - 04.2019
General Office Administration
Centre For Distance Education
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