Amber Douglas
Milton,ON
Summary
Experienced customer service representative and household manager with a strong background in communication, attention to detail, and teamwork. Known for resolving issues calmly, keeping daily routines organized, and delivering dependable support in fast-paced settings. Ready to contribute a positive, efficient experience.
Overview
1
1
Language
17
17
years of professional experience
Work History
Homemaker
Private Household
Milton, ON
06.2024 - Current
- Stay at home parent
- Prepared daily meals and planned menus aligned with household preferences and dietary needs
- Managed housekeeping routines, maintaining clean, organized, and comfortable living spaces
- Coordinated laundry care, including washing, folding, ironing, and linen rotation
- Organized errands, shopping lists, and household supply replenishment for uninterrupted routines
Customer Service Representative
TBMBM INC
Oakville, ON
04.2020 - 05.2024
- Resolved customer inquiries promptly, delivering accurate information and maintaining professional service standards.
- Managed inbound and outbound communications to address concerns, clarify account details, and support timely issue resolution.
- Documented customer interactions accurately in CRM systems to ensure clear case tracking and follow-up.
- Escalated complex service issues to appropriate teams while maintaining ownership of customer satisfaction.
Private Nanny
Private Household
Mississauga, ON
10.2018 - 03.2020
- Planned educational activities supporting cognitive, emotional, and social development.
- Supervised children's daily routines, ensuring safety, structure, and age-appropriate care.
- Prepared nutritious meals and snacks aligned with family preferences and dietary needs.
- Managed school drop-offs, pick-ups, and transportation to extracurricular activities.
Cashier
Real Canadian Superstore
Thunder Bay, ON
06.2015 - 09.2018
- Processed cash, debit, and credit transactions accurately at point-of-sale registers.
- Scanned merchandise efficiently while maintaining service speed and checkout accuracy.
- Resolved customer questions and pricing concerns with clear, professional communication.
- Balanced tills and prepared cash drops following store cash-handling procedures.
Sales Associate
Moores Clothing For Men
Thunder Bay, ON
09.2013 - 05.2015
- Assisted customers with suit selection, fit guidance, and styling recommendations.
- Processed sales transactions, returns, and exchanges with attention to detail.
- Measured clients for accurate tailoring and alteration requests.
- Maintained organized merchandise displays and replenished stock on sales floor.
Hostess/Server
East Side Mario's Restaurant
Burlington, ON
09.2009 - 08.2013
- Greeted guests promptly and managed seating to maintain smooth front-of-house flow.
- Took accurate food and beverage orders using POS systems and communicated requests clearly to kitchen staff.
- Delivered meals and beverages efficiently while monitoring table readiness and guest needs.
- Coordinated waitlist and reservation priorities to reduce delays and improve guest satisfaction.
Education
Bachelor of Arts - History
Lakehead University
Thunder Bay05-2019
Skills
- Empathetic engagement
- Problem-solving abilities
- Teamwork and collaboration
- Household management
- Excellent communication
- Punctuality and reliability
- Friendly and respectful
Languages
English
Native or Bilingual
Timeline
Homemaker
Private Household
06.2024 - Current
Customer Service Representative
TBMBM INC
04.2020 - 05.2024
Private Nanny
Private Household
10.2018 - 03.2020
Cashier
Real Canadian Superstore
06.2015 - 09.2018
Sales Associate
Moores Clothing For Men
09.2013 - 05.2015
Hostess/Server
East Side Mario's Restaurant
09.2009 - 08.2013
Bachelor of Arts - History
Lakehead University