Amber de Wal
ON
Summary
Proactive leader with a strong focus on project management and budget optimization. Skilled in analyzing market trends and enhancing team collaboration to achieve measurable results and improve customer satisfaction.
Overview
4
4
Certifications
Work History
Senior Manager, Partner Strategy & Success
Bell
Mississauga, Ontario
- Directed cross-functional teams to implement strategic initiatives and achieve project milestones.
- Managed budget allocations for departmental projects, optimizing financial resources.
- Analyzed market trends to guide strategic planning and decision-making processes.
- Streamlined interdepartmental communication to enhance collaboration and efficiency.
- Coordinated training sessions to develop employee skills and improve operational effectiveness.
- Negotiated contracts with external vendors to minimize costs while meeting company requirements.
- Created detailed progress reports for senior management, highlighting key performance metrics.
- Identified new business opportunities to expand market presence and revenue streams.
Manager, Product & Service Enablement
Cargojet
Mississauga, Ontario
- Formulated product strategy for innovative cargo solutions and services.
- Conducted market research to identify customer needs and industry trends.
- Managed product lifecycle from conception to launch, ensuring timely delivery.
- Collaborated with cross-functional teams to enhance product features and user experience.
- Analyzed competitor offerings to refine product positioning and messaging.
- Coordinated product launches across web, email, and social media channels.
- Monitored performance metrics, including usage rates, conversion rates, and revenue generation.
- Maintained relationships with third-party vendors for essential technology solutions.
Strategic Accounts, Team Lead
Staples
Vaughan, Ontario
- Facilitated daily team meetings to address operations and workflow enhancements.
- Implemented visual merchandising strategies for improved product displays and accessibility.
- Monitored team performance, delivering feedback to drive continuous improvement.
- Collaborated with management on sales initiatives and promotional activities.
- Provided leadership to team members, ensuring timely and high-quality task completion.
- Trained new staff on essential processes and procedures for operational efficiency.
- Delegated daily tasks to optimize group productivity and resource allocation.
- Resolved escalated customer complaints swiftly to maintain satisfaction levels.
Senior Strategic Account Executive
FedEx Canada
Mississauga, Ontario
- Developed strategic account plans to strengthen client relationships and ensure satisfaction.
- Analyzed market trends to uncover new business growth opportunities.
- Managed key accounts through consistent communication and tailored solutions.
- Coordinated contract negotiations to align services with client expectations.
- Led training sessions on account management best practices for team members.
- Maintained comprehensive knowledge of client's products, pricing models, and contractual terms.
- Identified revenue generation opportunities within existing accounts to drive growth.
- Participated in trade shows, representing company and promoting services.
Education
Bachelor of Commerce - Business Communications
Toronto Metropolitan University
Business Administration - Marketing Management
Sheridan College Institute of Technology And Advanced Learning
OakvilleSkills
- Project management
- Budget optimization
- Market analysis
- Product strategy
- Contract negotiation
- Customer relationship management
Languages
French
Professional
Certification
Microsoft 365: Fundamentals
Timeline
Senior Manager, Partner Strategy & Success
Bell
Manager, Product & Service Enablement
Cargojet
Strategic Accounts, Team Lead
Staples
Senior Strategic Account Executive
FedEx Canada
Bachelor of Commerce - Business Communications
Toronto Metropolitan University
Business Administration - Marketing Management
Sheridan College Institute of Technology And Advanced Learning