Amber Croil
Vancouver,BC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Switchboard Operator
Provincial Health Services Authority
2023.10 - Current
- Enhanced connectivity efficiency by 30% through streamlined call routing.
- Reinforced hospital security with diligent access control monitoring.
- Delivered swift, accurate responses to emergency calls, following established protocols.
- Efficiently managed on-call schedules and processed incoming emails.
Customer Experience Associate
Saje Natural Wellness
2018.01 - 2023.10
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Monitored social media platforms for potential client issues or inquiries then addressed them proactively resulting in positive online reputation management.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores.
Office Administrator
Chambar Restaurant
2015.06 - 2020.08
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Education
Graduate Certificate - Retail Merchandising
Capilano University
North Vancouver, BCAdvanced Diploma - Digital Marketing
British Columbia Institute of Technology
Burnaby, BCBBA - Business Administration
Langara College
Vancouver, BCSkills
- Dependability
- Flexibility
- Empathy and patience
- Quick-learning
- Active Listening
- Data Entry
- Problem-solving abilities
Languages
English
Native or Bilingual
Timeline
Switchboard Operator
Provincial Health Services Authority
2023.10 - Current
Customer Experience Associate
Saje Natural Wellness
2018.01 - 2023.10
Office Administrator
Chambar Restaurant
2015.06 - 2020.08
Graduate Certificate - Retail Merchandising
Capilano University
Advanced Diploma - Digital Marketing
British Columbia Institute of Technology
BBA - Business Administration
Langara College
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