Amber Coates

- Work with 14 plus resorts to provide clients with detailed information regarding hosting a destination wedding.

- Ensure events are correctly scheduled to ensure efficient and effective operations.

- Ensure clients understand the policies and procedures upon securing their wedding contract.

- Ensure requirements (arrival requirements, legal/civil time requirements, capacities, etc) are met upon receiving booking forms.

- Ensure requirements (arrival requirements, legal/civil time requirements, capacities, etc) are met upon receiving booking forms.

- Respond to clients and Travel Agents via email and phone to answer questions and provide wedding packages.

- Provide detailed information to clients (couples and Travel Agents) regarding packages, venues, vendors, etc.

- TICO certified.

- Manually input wedding bookings in various calendars.

- Process deposit payments.

- Ensure requirements (arrival requirements, legal/civil time requirements, capacities, etc) are met upon reciving booking forms.

– Take orders from clients through email and phone.
– Resolve any issues regarding orders/product.
– Arrange deliveries up to 88,000lbs to ensure efficient and safe deliveries and pick-ups.
– Send documentation to various companies to ensure products pass through customs
and arrive successfully.
– Update and review inventory to help ensure proper stock.
– Arrange and determine cost and ETA's for custom orders.
– Ensure proper paperwork completion for orders being picked up.
– Handle general inquiries from the public.

– Complete safety and service checks prior to flight.
– Conduct safety briefings to passengers to ensure safety.
– Conduct pre-flight demos and procedures.
– Complete various tasks to ensure comfort of passengers.
– Ensure galleys are always secure and organized.
– Complete cash and credit transactions.
– Handle any passengers' concerns and resolve any issues in a professional manner.
– Ensure overall safety and customer service throughout flights.
– 2017-2020 (Dec 1st-June 1st) joined the TVS program and became licensed to operate on European registered aircraft's. Operated on 737-800.
– 2019 (summer season) joined the Nolinor program. Operated on 737-200.

– Ensure all gear is safe for customer use.
– Conduct orientations to ensure guests understand how to use the course and safety equipment.
– Supervise the courses to ensure safety.
– Take phone calls and answer emails concerning Treetop Trekking general inquiries and reservations.
– Make reservations for customers.
– File and organize paperwork.
– Check customers into scheduled appointments/ensure waivers are correctly filled out.

– Open and close the store by preparing cash registers, assign employees to duties for the day and ensuring any sales and display changes are prepared.
– Provide knowledge to customers on store products.
– Complete various types of paperwork.
– Manage staff accordingly.
– Assist customers.
– Complete transactions.

– Edited film and photos of guest walks.
– Burnt DVD's and printed photos for guests.
– Fixed any technical issues concerning the cameras.
– Handled transactions.
– Signed guests in upon arrival.
– Reviewed waivers.
– Answered guest inquiries over the phone, email and in person.
– Ensured guests understood the terms and conditions of the walk.
– Performed security checks, including breathalyzers, metal detection and checked no one had “fall
hazards”.
– Harnessed guests participating in EdgeWalk and performed safety checks.