Amber Buchanan
Events Coordinator
Chilliwack,BC
Summary
I am a highly motivated twenty-seven year old bringing experience and passion of both the service and planning industry. My passion has stemmed from my many years of customer service and relations experience, which guided me to explore and study the event planning industry which I plan to grow my career further. I am an empowering leader with the drive for long-term success as a team, company, and individual.
Overview
12
12
years of professional experience
Work History
Corporate & Youth Events Coordinator
Pinnacle Pursuits Inc.
05.2021 - Current
- Coordinate and produce Corporate and Youth Team Building Events & Retreats all over Fraser Valley, Metro Vancouver, and Vancouver Island including all project management logistics from initial inquiry request, to final follow-up.
- Work closely with clients to understand event scope of work, establish budgets, and determine overall goals and objectives to maximize event success.
- Develop and maintain client relations and communications for both our Corporate and Youth Departments.
- Plan marketing initiatives and leveraged referral networks to promote business development.
- Develop post-event reports to determine effectiveness of each event.
- Coordinate and manage staff schedules and logistics for all events.
- Handle event invoicing and acquire contracts and agreements to finalize negotiations and obtain approval signatures.
- Assist in marketing and interviewing to onboard new staff members.
- Record and maintain client files and information on internal computer software's.
Service Manager/Server Shift Leader/Bartender
Lakeside Beach Club Ltd.
07.2017 - 04.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Trained multiple less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Consulted with managers to organize special events and promotions such as food and liquor pairings to bring in new customers.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Greeted and maintained relationships with regular customers.
Service Leader/Waitress
Whitespot
09.2014 - 06.2017
- Provided primary customer support to all customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Onboarded and trained new staff
- Managed all front-of-house staff members during shifts
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Guest Services
Cultus Lake Waterslides
06.2012 - 09.2014
- Worked in the Guest Services Department for 3 summers during my time in High School
- Managed and maintained policies for guest relations.
- Trained junior team members in customer service strategies and property policies.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
Certificate - Hospitality Event Planning Program
University of The Fraser Valley
Chilliwack, BC06-2020
High School Diploma -
Sardis Secondary School
Chilliwack, BC06.2014
Skills
- Hospitality/customer service background of 10 years
- Event Planning/Coordinating
- Works excellent with other team members and flourish in team environments
- Proficient in computer skills & various programs
- Thrive in social settings with a drive to please others
- Flexible and Adaptable
- Enjoy taking charge in situations and tackling challenges
- Problem Anticipation and Resolution
- Exceptional organizational skills
- Administrative Recordkeeping
- Staff Leadership
Accomplishments
- Students must demonstrate leadership within the past 24 months
- Recent (past 12 months) volunteering in their respective community (25 hours or more)
- In their references demonstrate that they have a helpful, friendly, and can do attitude
- Recipient must also share, within their application, their plans to work within the event planning industry after graduation
Fraser Valley Event Planning Association Annual Leadership Award in Hospitality Event Planning
Timeline
Corporate & Youth Events Coordinator
Pinnacle Pursuits Inc.
05.2021 - Current
Service Manager/Server Shift Leader/Bartender
Lakeside Beach Club Ltd.
07.2017 - 04.2021
Service Leader/Waitress
Whitespot
09.2014 - 06.2017
Guest Services
Cultus Lake Waterslides
06.2012 - 09.2014
Certificate - Hospitality Event Planning Program
University of The Fraser Valley
High School Diploma -
Sardis Secondary School
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