Amber Brown
Winnipeg,MB
Summary
Seasoned Dental Assistant with a proven track record, enhancing workflow efficiency and patient satisfaction. Expert in practice management and staff supervision, I've successfully optimized operations and fostered strong patient relations. My leadership has consistently improved care standards and operational productivity, demonstrating a commitment to excellence and team cohesion.
Overview
16
16
years of professional experience
Work History
Practice Manager
Fort Richmond Dental
01.2021 - 07.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
Receptionist Administrator
Fort Richmond Dental
07.2013 - 07.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
Dental Assistant
Polo Park Dental Centee
09.2008 - 06.2015
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Assistant
Fort Richmond Dental
03.2009 - 07.2013
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Education
Level II Dental Assisting Certificate -
Keewatin Community College
The Pas, MB06.2002
Skills
- Practice Management
- Payroll Administration
- Budget Oversight
- Human Resources
- Workflow efficiency
- Staff Supervision
- Patient Relations
- Schedule Management
- Staff Scheduling
- Patient Safety
- Certified in CPR/AED
Timeline
Practice Manager
Fort Richmond Dental
01.2021 - 07.2024
Receptionist Administrator
Fort Richmond Dental
07.2013 - 07.2024
Dental Assistant
Fort Richmond Dental
03.2009 - 07.2013
Dental Assistant
Polo Park Dental Centee
09.2008 - 06.2015
Level II Dental Assisting Certificate -
Keewatin Community College
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