Amber Bridges
Saskatoon,SK
Summary
Dynamic insurance advisor with a proven track record at Westland Insurance Group, excelling in client needs identification and policy analysis. Skilled in CRM tools, I enhanced customer retention through effective communication and mentorship, driving team performance and achieving objectives. Committed to delivering exceptional client support and fostering lasting relationships.
Overview
14
14
years of professional experience
Work History
Insurance Advisor, Auto
Westland Insurance Group
03.2022 - Current
- Assisted clients in understanding insurance products and coverage options.
- Maintained accurate records of client interactions and policy changes.
- Engaged in ongoing training to improve product knowledge and sales techniques.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
Front Desk Supervisor
Ramada Hotel and Golf Dome
07.2011 - 12.2020
- Supervised front desk operations to ensure exceptional guest experiences and efficient service delivery.
- Trained and mentored new staff on customer service protocols and front desk procedures.
- Managed scheduling and delegation of tasks to optimize team performance during peak hours.
- Resolved guest complaints promptly, enhancing satisfaction and loyalty through effective communication strategies.
Education
Bachelor of Arts - Linguistics
University of Saskatchewan
Saskatoon06-2022
Skills
- Focus on achieving objectives
- Data interpretation
- Policy analysis
- Client needs identification
- Client support
- Client account management
- Customer retention strategies
- Proficient in CRM tools
Languages
English
Native or Bilingual
Timeline
Insurance Advisor, Auto
Westland Insurance Group
03.2022 - Current
Front Desk Supervisor
Ramada Hotel and Golf Dome
07.2011 - 12.2020
Bachelor of Arts - Linguistics
University of Saskatchewan