Amber Boylan
Summary
Dynamic and results-driven professional with extensive experience in the seafood industry, notably with Burleigh Bros. Seafood Ltd. Proven problem-solver and effective communicator, enhancing team collaboration and morale. Skilled in operational maintenance and meticulous record-keeping, ensuring high-quality catches while adapting to challenging conditions. Committed to excellence and reliability in all endeavors.
Overview
11
11
years of professional experience
Work History
Oyster Fisherman
Burleigh Bros. Seafood Ltd
09.2020 - 11.2024
- Resolved issues among crew members by using active listening and problem solving to quickly defuse tense situations.
- Collaborated with other fishermen to share information on productive fishing locations, contributing to higher team success rates.
- Reduced expenses by performing routine maintenance tasks and repairs on the boat, extending its operational life cycle.
- Safely operated and maintained boat, harvesting equipment, and other machinery used in oyster fishing.
- Maintain daily record of oyster catches.
- Prepared to work in various weather conditions.
- Physical labor such as lifting, bending.
Lobster Fisherwoman
Hardy's Channel Fish Co-op
05.2021 - 07.2024
- Maximized catch quality by promptly sorting, grading, and storing lobsters in proper storage tanks on board.
- Enhanced crew morale through positive leadership, promoting a productive working environment at sea.
- Measured, sorted and stored catches, returning illegal or undesirable creatures back to water.
- Checked and emptied fish traps, checked catches for quality and stored according to size and type.
Customer Service Representative
IO Solutions
02.2014 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree - Child And Youth Care Worker
Oulton College
Moncton, NBHigh School Diploma -
Westisle Composite High School
Elmsdale, PE06-2012
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Team building
- Professionalism
- Time management abilities
Languages
English
Timeline
Lobster Fisherwoman
Hardy's Channel Fish Co-op
05.2021 - 07.2024
Oyster Fisherman
Burleigh Bros. Seafood Ltd
09.2020 - 11.2024
Customer Service Representative
IO Solutions
02.2014 - 12.2014
No Degree - Child And Youth Care Worker
Oulton College
High School Diploma -
Westisle Composite High School
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