Amber Berglund
Calgary,Alberta
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Environmental Science Co-op
Elk Valley Resources (Previously Teck Coal Ltd.)
05.2023 - 08.2024
- Assisted in environmental impact assessments, analyzing data for wildlife and reclamation purposes.
- Conducted field surveys to monitor water quality, ensuring accurate environmental data.
- Analyzed environmental data with statistical software, contributing to policy recommendations.
- Supported sustainability initiatives, including Indigenous stakeholder participation.
- Collaborated with a multidisciplinary team to address compliance issues and implement best practices.
- Assist in pioneering cutting-edge environmental projects, driving technological advancements that optimize wildlife monitoring and reclamation efforts.
Barista
Italian Centre Shop
02.2020 - 04.2023
- Delivered excellent, and prompt food and beverage preparation and delivery
- Maintain daily cash drawer and balanced at the beginning and end of shift
- Created relationships with a customer base that encouraged customers to return to the store frequently
- Cross-trained in other departments, which allowed me to be a better team member by assisting wherever needed in various departments.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- It is maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on a solid understanding of individual customer needs and preferences.
Vegetation Management Technician (Crew Lead)
ACE Vegetation Services
05.2021 - 08.2022
- Communicate effectively with clients and come up with a personalized plan for each individual circumstance
- Correctly identify noxious plant species in Alberta and the Northwest Territories
- Complete safety protocol monitoring for over 25 crews across western Canada
- Lead Crews in various high level jobs in the Northwest Territories and in Alberta
- Trained crews on Plant ID and Pesticide Legislation
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Line/ Function Chef
Heritage Pointe Golf Course
04.2017 - 07.2020
- Substitute for or assist other cooks during emergencies or rush periods
- Prep and execute planned menus for guests ensuring expectation are met and exceeded
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
- Produce consistent product that the customer base can rely on.
Education
Bachelor of Science - Environmental Science
Mount Royal University
Calgary, AB05.2025
Skills
- Management of Team
- Data Entry
- Analytical and Critical Thinking
- Latte art
- Menu Memorization
Certification
- Proserve - Exp. December 8th, 2024
- OFA Level 1 - Exp. March 28th, 2027
- H2S Alive - Exp. June 5th, 2027
- UTV License - Exp. April 12th, 2027
Timeline
Environmental Science Co-op
Elk Valley Resources (Previously Teck Coal Ltd.)
05.2023 - 08.2024
Vegetation Management Technician (Crew Lead)
ACE Vegetation Services
05.2021 - 08.2022
Barista
Italian Centre Shop
02.2020 - 04.2023
Line/ Function Chef
Heritage Pointe Golf Course
04.2017 - 07.2020
Bachelor of Science - Environmental Science
Mount Royal University
- Proserve - Exp. December 8th, 2024
- OFA Level 1 - Exp. March 28th, 2027
- H2S Alive - Exp. June 5th, 2027
- UTV License - Exp. April 12th, 2027
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