Amber Anttal
Langford,BC
Summary
Dynamic leader with a proven track record at BEST for Cleaner World, adept in staff training and problem-solving. Excelled in enhancing customer satisfaction and sales, evidenced by surpassing targets and retaining clients. Skilled in safety protocols and effective communication, fostering a culture of excellence and efficiency.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
1
1
year of professional experience
Work History
Team Leader
BEST for Cleaner World
12.2023 - Current
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Streamlined reporting processes, enabling accurate tracking of completed tasks and time spent on each job site
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Barista
Tim Hortons
04.2024 - 10.2024
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Cashier
Save-On-Foods
03.2024 - 06.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Jose Cardoso Pires
Lisbon 09-2023
Skills
- Staff training
- Problem-solving
- Safety
- Feedback delivery
- Sales expertise
- Multitasking
Languages
English
Native or Bilingual
Portuguese
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Timeline
Barista
Tim Hortons
04.2024 - 10.2024
Cashier
Save-On-Foods
03.2024 - 06.2024
Team Leader
BEST for Cleaner World
12.2023 - Current
High School Diploma -
Jose Cardoso Pires
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