Amber Anttal
Victoria,BC
Summary
Friendly, outgoing, and energetic individual with strong customer service experience. A fast learner who enjoys staying active, connecting with people, and continuously learning new skills. Known for a positive attitude, strong communication, and the ability to provide excellent service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
01.2025 - Current
- Provided exceptional customer service, enhancing guest experience through effective communication.
- Trained new baristas on operational procedures and beverage preparation standards.
- Crafted high-quality beverages using precise brewing techniques and equipment.
Front Desk Receptionist
Global Age Immigration
04.2023 - 09.2025
- Managed appointment scheduling, ensuring optimal use of resources and client satisfaction.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff members.
Barista Trainer
Cat Cafe
10.2024 - 02.2025
- Trained new baristas on coffee preparation techniques and customer service standards.
- Handled cash and processed payments accurately to avoid errors.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Supervisor
Best Clean Services
01.2023 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Trained new employees on efficient cleaning techniques and safety protocols, enhancing team productivity.
Store Manager
Cellularpoint
05.2022 - 01.2023
- Led daily store operations, ensuring optimal customer service and product availability.
- Monitored financial performance, analyzing sales data to identify trends and improve profitability.
Education
Bachelor in Dental Hygiene - Dental Hygiene
Camosun College
Victoria09-2028
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Fast learner
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Portuguese
Professional Working
Timeline
Barista
Starbucks
01.2025 - Current
Barista Trainer
Cat Cafe
10.2024 - 02.2025
Front Desk Receptionist
Global Age Immigration
04.2023 - 09.2025
Supervisor
Best Clean Services
01.2023 - 07.2024
Store Manager
Cellularpoint
05.2022 - 01.2023
Bachelor in Dental Hygiene - Dental Hygiene
Camosun College