Amber Alvarez
Lake Elsinore
Summary
Dedicated Public Safety Dispatcher with equivalent to 2 years and 9 months experience dispatching for the City of Corona Police Department, and an additional 2 years experience dispatching aircraft via radio communications.
Overview
11
11
years of professional experience
Work History
Public Safety Dispatcher
City of Corona Police Department
01.2021 - Current
- Assisting the citizens of Corona with their emergency services needs by taking calls, gathering pertinent information as well as dispatching officers to them in a timely manner
- Multi-tasking by taking calls as well as answering questions for other dispatchers taking radio traffic on different frequencies
- Utilizing the city CAD system as well as the different internet resources
- Training of new incoming dispatchers
Private Aircraft Charter Broker
Le Bas International
01.2020 - 01.2021
- Booking private aircraft for clients
- Confirming reservations with catering/transportation companies
- Monitoring all arrivals and departures booked through the company
Customer Service Supervisor
Alaska Airlines
12.2013 - 09.2019
- Supervised station operation at Los Angeles International Airport with a staff of approximately 300 employees
- Trainer in station operations including aircraft weight and balance, communicating with pilots via radio channels, dispatching of aircraft from their gates in the ramp tower and communicating with LAX air traffic control
- Led meetings both daily and weekly reference the operation of the station and performance
- Operating computer systems dealing with reservations as well as aircraft weight and balance
- Oversight to Employee engagement, LAX operations meetings and Airport ramp operations
- Responsible for de-escalating irate customers who ran into problems during their travel
- Ability to lead, direct and oversee the work of lower-level staff
- Ability to multi-task
- Ability to remain calm and use independent judgement during emergency situations
Education
Associates of Science - Administration of Justice
Cerro Coso Community College
Mammoth Lakes, CA05.2014
Skills
- Multi-tasking
- Utilizing CAD system
- Training
- Booking private aircraft
- Confirming reservations
- Monitoring arrivals and departures
- Supervising station operations
- Trainer in station operations
- Communicating with pilots
- Dispatching aircraft
- Communicating with air traffic control
- Leading meetings
- Operating computer systems
- Oversight of employee engagement
- De-escalating customer issues
- Leadership
- Independent judgement
Timeline
Public Safety Dispatcher
City of Corona Police Department
01.2021 - Current
Private Aircraft Charter Broker
Le Bas International
01.2020 - 01.2021
Customer Service Supervisor
Alaska Airlines
12.2013 - 09.2019
Associates of Science - Administration of Justice
Cerro Coso Community College
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