To gain a position that allows me to interact with the public in a friendly and helpful manner, while making a difference in a positive way.
Overview
17
17
years of professional experience
Work History
Musician
Self-employed
01.2010 - Current
Perform live shows both solo and with bands at various live venues around Toronto and elsewhere under the name, Marquis de Amberfish.
Several releases, including one physical release (Fall in the Sun - 2017).
Songwriter, singer, guitarist, producer, music video videographer and editor, and occasional cover artist.
Host
01.2017 - Current
Welcome and entertain guests at various live music events.
Ensure that events proceed in a safe, orderly and timely manner.
Occasional doorman and ticket handler duties.
Self-employed
Team leader
Beck Taxi
01.2017 - 05.2022
Assisted with the training and development of new employees (onboarding).
Handled escalated customer service issues (conflict resolution).
Using performance metrics, assessed the job performance and skill levels of customer service representatives.
Took an active role in coaching and mentoring CSRs.
Monitored call recordings and dispatch tapes to ensure company standards were being upheld.
Responsible for ensuring driver compliance with company policies and rules, employing disciplinary measures when appropriate.
Brand Ambassador
Pumped, Inc
01.2009 - 01.2016
Distributed free product samples at numerous locations and at various events and festivals in Toronto and Kingston, including Union Station, Skywalk, and the Toronto Zoo.
Assisted with the setup and teardown of displays.
Frequently left in charge of other employees on site.
Property Manager
St. Augustine University Housing
07.2013 - 07.2014
Supervised a building rented by university students.
Performed daily maintenance, and responded to tenant needs such as plumbing or water damage issues.
Lived on-site, and remained on-call for emergencies at all times.
Occasional watchman duties.
Background Performer
Toronto Film Extras
01.2012
Worked as an extra on films and television shows.
Sales Photographer
SharpShooter Imaging – CN Tower
10.2009 - 11.2010
Photographed and sold photos to guests of the CN Tower.
Interacted with hundreds of people daily, both from Toronto and from other parts of Canada and the world, in a friendly and knowledge manner.
Employee of the Month: Dec. 2009.
Tour Guide
The Don Jail Inc.
06.2009 - 08.2009
Conducted both historical and ghost tours at the “historic” Don Jail.
Education
Diploma - Print Journalism
Sheridan College
Oakville, ON
01.2011
Skills
General talent in the arts: performing musician/ award-winning and published writer/ strong visual artist
Responsible, reliable, and punctual Hard-working with high personal standards Consistently promoted to leadership positions Ability to work well independently, as well as collaboratively
Strong interpersonal and communication skills, with excellent record in sales and promotion
Love and knowledge of animals and nature; maintains a biology-related page on social media; years of animal husbandry experience
Timeline
Host
01.2017 - Current
Team leader
Beck Taxi
01.2017 - 05.2022
Property Manager
St. Augustine University Housing
07.2013 - 07.2014
Background Performer
Toronto Film Extras
01.2012
Musician
Self-employed
01.2010 - Current
Sales Photographer
SharpShooter Imaging – CN Tower
10.2009 - 11.2010
Tour Guide
The Don Jail Inc.
06.2009 - 08.2009
Brand Ambassador
Pumped, Inc
01.2009 - 01.2016
Diploma - Print Journalism
Sheridan College
Thank you!
I am available immediately for an interview. References available upon request.