Ambalika Sarkar
Mississauga,Canada
Summary
I am a professional HR operation Analyst with over 6 years of experience in handling multi-national clients especially APAC, UK, US regions. My unique professional experience stems from years of providing excellent HR support and service, creative problem solving, and building employee and corporate loyalty.
Overview
6
6
years of professional experience
Work History
HR Operation Analyst
Diageo Business Services
09.2021 - 02.2022
- Complete knowledge into hire to retire process.(Employee life cycle management).
- · Strong interpersonal, verbal, and written communication skills
- · Closely worked for Benefits of the employees and resolved queries regarding there medical insurance and provide information for there medical appointment booking for them and their family.
- · Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- · Review Hr online request and utilized hris tool(workday) for research the records and update the employee within certain SLA.
- · Prepare and submit employee records in the EDOC file in servicenow ticketing tool and also draft and update the case information in the system. Maintain the Complete tracker for employee onboarding,joining,personal information, LOA(Leave od absence) records.
- · Also maintained MIS reports,created graphical dashboards for better understanding of the stakeholders, Line managers and the Hr BP.
- I also have experience with MIS Solution Report modifications to meet the reporting needs of healthcare clients.
- · Research And troubleshoot any type of issue related to the personal file administration Use HR online tools to redirect inquiries to the appropriate teams provide guidelines to all levels of employees regarding personal records policies and procedures requiring some policy interpretation .
- Proficiency with HRIS Quadrant application, HR, Payroll, Scheduling, Leave Management and QSS modules .
- Collaborate with internal partners on employee records initiatives.
- · Support the development of HR reporting strategies by assessing business requirements against system capabilities and prioritizing solutions based on business needs.
- · A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities, and a proven track record for meeting strict deadlines.
- · Coordinated with trainers and the employees for Online learning system requirements, support, and maintenance.
HR Operation Analyst
Cisco Systems Pvt Ltd(Payroll - Adecco India Pvt Ltd)
04.2020 - 07.2020
- Work on transfer& movers, promotions and demotion
- Utilize HR online tools and research employee information
- Worked on transactions of workday and HR query handling
- Worked on Onboarding process of full hires, coordinating with the new hires and collaborate with the vendors for back check, uploading new hire documents to workday HRMS system
- Worked on letter generation and coordinating with team members
- Review and respond to HR online requests
- Utilize HR online tools to research employee information
- Prepare and submit employee records for inclusion in the personnel file
- Research And troubleshoot any type of issue related to the personal file administration
- Use HR online tools to redirect inquiries to the appropriate teams
- Provide Guidelines to all levels of employees regarding personal records policies and procedures requiring some policy interpretation
- Collaborate with internal partners on employee records initiatives.
HR Executive
Exquibit Software Solutions (Bhubaneswar, Odisha)
07.2019 - 12.2020
- Prepare and post jobs in appropriate platforms to source and attract candidates. o
- Screen candidates resume and job applications o Conduct interview using various personnel selection methods to filter candidates within schedule.
- On board new employees and help them to integrate with the organization
- Provide analytical and well documented reports to the rest of the team
- Assisting the Senior HR Managers in their daily administrative work
- Maintaining calendars and meeting schedule
HR Operation Analyst
DBOI Global Services Pvt. Ltd
03.2019 - 06.2019
- Continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution
- Deliver required services with high-performance levels and beyond having the speed to close queries along with data and documentation accuracy
- Manage all client-related & employee-related queries to on- and off-boarding process via e-mail and phone
- Manage activities relating to all workload on the Service Now query management system, including comprehensive notes
- Manage requests of Onboarding/ Off- boarding questionnaires as per HR policies and guidelines
- Creates employment documentations with high accuracy (using Workday and Service Now)
- Support HR teams on data management, reporting to complete the process, and improve productivity.
HR Executive
Exquibit Software Solutions (Bhubaneswar, Odisha)
11.2015 - 01.2019
- · Prepare and post jobs in appropriate platforms to source and attract candidates.
- · Screen candidates resume and job applications .
- · Conduct interview using various personnel selection methods to filter candidates within schedule.
- · On board new employees and help them to integrate with the organization.
- · Provide analytical and well documented reports to the rest of the team .
- · Assisting the Senior HR Managers in their daily administrative work .
- · Maintaining calendars and meeting schedule
Education
Bachelor of Business Administration -
West Bengal University of Technology
Kolkata, West Bengal10TH & 12TH (ARTS) -
Central Model School
Kolkata, West BengalSkills
- Recruitment
- Time Management
- Employee Data Management
- Leadership Skills
- Decision Making
- Oracle People- Soft
- Workday HRIS System
- Service Now Management(Ticketing tool)
- Microsoft Suite
- Sap Payroll
- AVATURE
- I-serve
- Quadrant Application(HRIS)
- MMS(Material Management System)
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
HR Operation Analyst
Diageo Business Services
09.2021 - 02.2022
HR Operation Analyst
Cisco Systems Pvt Ltd(Payroll - Adecco India Pvt Ltd)
04.2020 - 07.2020
HR Executive
Exquibit Software Solutions (Bhubaneswar, Odisha)
07.2019 - 12.2020
HR Operation Analyst
DBOI Global Services Pvt. Ltd
03.2019 - 06.2019
HR Executive
Exquibit Software Solutions (Bhubaneswar, Odisha)
11.2015 - 01.2019
Bachelor of Business Administration -
West Bengal University of Technology
10TH & 12TH (ARTS) -
Central Model School
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