Amaya Garcia
Burney
Summary
Proactive and versatile with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Customer Experience Agent
Patagonia
Ventura
2024.12 - 2025.02
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Recommended, selected and located merchandise based on customer desires.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions, and offered product advice.
Call Center Representative
Patagonia
Reno
2021.10 - 2024.06
- Remote work, worked from Burney.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained detailed records of customer interactions and transactions for future reference.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Sales Associate
Ikat and Pearls Boutique
Ventura
2021.02 - 2021.06
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
Cashier
Marshalls
Oxnard
2020.11 - 2021.06
- Processed cash, debit, and credit merchandise transactions and returns.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Youth Conservation Corpsmember
California Conservation Corps
San Luis Obispo
2019.08 - 2020.10
- Provided support to conservation projects such as trail building, tree planting, and invasive species removal.
- Implemented safety protocols while working outdoors.
- Instructed weeklong training for new Corpsmember (COMET training)
- Helped supervisor lead crews of 10-15 young adults while working on conservation projects (trail building, creek restoration, fire camp assistance, etc.)
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Cashier
The Habit Burger Grill
Ventura
2019.07 - 2019.11
- Operated cash register to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Vista Real Charter High School
Ventura, California2019-05
Skills
- Customer service
- Product knowledge
- Visual merchandising
- Inventory management
- Complaint resolution
- Effective communication
- Teamwork
- Project management
Timeline
Customer Experience Agent
Patagonia
2024.12 - 2025.02
Call Center Representative
Patagonia
2021.10 - 2024.06
Sales Associate
Ikat and Pearls Boutique
2021.02 - 2021.06
Cashier
Marshalls
2020.11 - 2021.06
Youth Conservation Corpsmember
California Conservation Corps
2019.08 - 2020.10
Cashier
The Habit Burger Grill
2019.07 - 2019.11
High School Diploma -
Vista Real Charter High School