Summary
Overview
Work History
Education
Skills
Timeline
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Amaya Berru

Turlock

Summary

Dynamic professional with a proven track record at Amazon, excelling in safety management and workflow optimization. Adept at mentoring teams and enhancing operational efficiency, I leverage clear communication and data-driven decision-making to drive business growth. Committed to delivering exceptional customer service and fostering a collaborative work environment.

Overview

5
5
years of professional experience

Work History

Process Assistant

Amazon
03.2022 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to improve workflow and business growth.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.

Multi-Purpose Clerk

FoodMaxx Supermarkets
08.2021 - 03.2022
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Performed routine maintenance tasks such as sweeping floors, cleaning shelves, and removing debris to maintain an attractive store appearance.
  • Supported store operations by conducting price checks, merchandise returns, and processing exchanges as needed.
  • Collaborated with team members to complete daily tasks efficiently and effectively.

E-Commerce Specialist

Raley's Supermarket
02.2020 - 08.2021
  • Maintained working knowledge of company products, services and promotions.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.

Education

Pharmacy Technician Certification - Pharmacy

San Joaquin Valley College
Modesto, CA
02-2020

Skills

  • Safety management
  • Workflow management
  • Data entry
  • Customer service

Timeline

Process Assistant

Amazon
03.2022 - Current

Multi-Purpose Clerk

FoodMaxx Supermarkets
08.2021 - 03.2022

E-Commerce Specialist

Raley's Supermarket
02.2020 - 08.2021

Pharmacy Technician Certification - Pharmacy

San Joaquin Valley College

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Amaya Berru