Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amata Benigne

Nepean,ON

Summary

Detail-oriented room attendant, friendly customer care service representative, and professional multitasking receptionist. Dedicated to ensuring cleanliness, providing exceptional support, and creating a welcoming environment for guest satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative-receptionist

Serena Hotel
12.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Room Attendant

Marriot Hotel
09.2022 - 07.2023
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Checked appliances in guest rooms to determine good working order.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.

Education

High School Diploma - American Montessori Program

Excella American Montessori School
Rwanda
07.2022

Skills

  • Cleaning and sanitizing rooms,hallways,stairways and guest areas
  • Deliver food,drinks and any necessary utensils and condiments to guests who ordered meals from their hotel rooms
  • Checks and secure the rooms
  • Replenishes guest room and bath supplies
  • Enters and prepares the room for cleaning and make bed

For Customer service representative and receptionist

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer satisfaction measurement
  • Appointment Scheduling
  • Order Processing
  • Brand representation

Languages

English
Full Professional
English
Full Professional
French
Professional Working

Timeline

Customer Service Representative-receptionist

Serena Hotel
12.2023 - 04.2024

Room Attendant

Marriot Hotel
09.2022 - 07.2023

High School Diploma - American Montessori Program

Excella American Montessori School

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Amata Benigne