AMA SARPONG OMANE
Regina,SK
Summary
Dynamic professional with a proven track record at Parliament House of Ghana, adept in office administration and customer service. Excelled in data entry and building strong client relations, significantly enhancing document organization and fostering professional relationships. Demonstrates critical thinking and problem-solving skills, ensuring efficient workflow and confidentiality.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Parliament House of Ghana
09.2023 - 11.2024
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mails.
- Answered multi-line phone system, routing calls, delivering messages to Member of Parliament and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Entrepreneur
Self Employed Services
11.2021 - 08.2023
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Human Resources Assistant
Learning Hive Center
09.2018 - 10.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Responded to employee inquiries regarding benefits and other HR topics.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Updated and maintained employee attendance records.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Administrative Assistant
Quality Control Company Limited
02.2017 - 08.2018
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mails.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Receptionist
Ghana Produce Buying Company Company
11.2015 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Arts - Advertising
Christian Service University College
Ghana05-2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Time management
- Customer and client relations
- Computer proficiency
- Critical thinking
- Strong problem solver
Languages
English
Native or Bilingual
Interests
- Avid Reader
- I enjoy helping others and giving back to the community
- Music
Timeline
Administrative Assistant
Parliament House of Ghana
09.2023 - 11.2024
Entrepreneur
Self Employed Services
11.2021 - 08.2023
Human Resources Assistant
Learning Hive Center
09.2018 - 10.2021
Administrative Assistant
Quality Control Company Limited
02.2017 - 08.2018
Receptionist
Ghana Produce Buying Company Company
11.2015 - 02.2017
Bachelor of Arts - Advertising
Christian Service University College
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