Amarprit Kaur
Assistant Front Office Manager
Surrey,BC
Summary
With over 6 years of experience in front office management, I am a versatile professional who excels at delivering exceptional customer service. My expertise includes training and developing employees, conducting business reporting, managing time-keeping, and providing on-call support for shift shortages. I am known for my ability to set agendas and create employee-centric yet customer-focused environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Blue Horizon Hotel-Vancouver, BC
06.2023 - Current
- In the absence of FOM, handle necessary schedule changes
- Preparing Forecasts for the week/month
- Performing employee's appraisal/ assisting in hiring procedures
- Resolving customer complaints and providing them with the best solution
- Reply to guest reviews on various platforms
- Monitoring the nightly rates
- Training and coaching of the front desk staff and assist them with check-ins and check-outs, as needed
- Respond to reservation
Duty Manager
Blue Horizon Hotel-Vancouver, BC
06.2022 - 05.2023
- Provide warm welcome and facilitate efficient guest arrivals and departures
- Coach, train, organize and motivate front desk associates
- Resolve minor to moderate guest issues
- Be the first point of contact for major issues and bring forward pertinent facts with possible resolutions
- Take part in monitoring room inventory, balancing the calendar and allotment releases
- Assist with revenue management and implement rate changes on a day of basis within established parameters
- Accurately completing necessary reports.
Front Desk Agent/Front Desk Night Auditor
Blue Horizon Hotel
06.2021 - 05.2022
- Responsible for checking guests in and out of the Hotel
- Answers various questions from guests and arranges transportation for guests
- Computes bills collect payment and make a change for guests
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift
- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
- As a front-line worker, present a positive and professional image of the organization
Day Lead Supppor Manager
Walmart Canada
05.2018 - 06.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Post bacc diploma in international business in Management -
Thomson Rivers university
Kamloops, BC04.2018
Bachelor's Degree in Accounting -
University of Burdwan
Barddhaman, West Bengal05.2015
Skills
- Leadership
- Staff Training and Development
- Customer Service
- Complaint Handling
- Scheduling
- Decision-making capabilities
- Effective Multitasking
Certification
- Mental Health First Aid
- First Aid & CPR/AED level C expiring on Jan 2027
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Assistant Front Office Manager
Blue Horizon Hotel-Vancouver, BC
06.2023 - Current
Duty Manager
Blue Horizon Hotel-Vancouver, BC
06.2022 - 05.2023
Front Desk Agent/Front Desk Night Auditor
Blue Horizon Hotel
06.2021 - 05.2022
Day Lead Supppor Manager
Walmart Canada
05.2018 - 06.2021
Post bacc diploma in international business in Management -
Thomson Rivers university
Bachelor's Degree in Accounting -
University of Burdwan
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