Amarjot Mansahia
Brampton,Canada
Summary
Dynamic logistics and operations professional with a background in heavy equipment operation and customer service. Skilled in multi-tasking, effective communication, and problem-solving, enhancing safety and service quality in high-pressure environments. Passionate about leveraging diverse expertise to drive organizational success.
Overview
14
14
years of professional experience
Work History
Heavy Equipment Operator/Clerk/Dispatcher
Canadian National Railway
ON
06.2022 - Current
- Safely loaded and unloaded trains using heavy equipment while following safety protocols.
- Operated cranes to maneuver containers and equipment throughout yard.
- Managed ingate and outgate processes to streamline yard operations.
- Arranged load assignments and dispatched trucks to ensure timely deliveries.
- Maintained accurate records of cargo movements for inventory tracking.
- Conducted pre-operational checks on equipment to verify safety and functionality.
- Utilized transportation management software to enhance route efficiency.
- Communicated with drivers, customers, and stakeholders to resolve issues effectively.
Pre-Board Screening Officer (CATSA)
GardaWorld
Toronto Pearson International Airport, Canada
05.2014 - 06.2022
- Screened traveling public and belongings to prevent prohibited items from entering secure areas.
- Operated advanced screening devices, including x-ray machines and full body scanners.
- Ensured high customer service standards during screening process, enhancing passenger experience and trust.
- Monitored surveillance equipment for safety compliance, proactively detecting potential threats to maintain secure environment.
- Collaborated with law enforcement to report suspicious activities and incidents.
- Executed security protocols to create and sustain a safe environment for clients and staff.
- Prioritized tasks while remaining calm and multi-tasking under pressure.
- Maintained accurate records of screenings and incidents for comprehensive reporting.
Customer Care Agent
Servisair
Toronto Pearson International Airport, Canada
06.2012 - 05.2014
- Accompanied special needs passengers and unaccompanied minors through airport terminals, ensuring their safety and comfort.
- Assisted passengers requiring mobility assistance at Toronto Pearson Airport.
- Provided accurate airport information to travelers, enhancing their travel experience.
- Operated airport surrey to transport passengers across the airport, facilitating timely connections.
Education
High School Diploma -
HAROLD M BRAITHWAITE SECONDARY SCHOOL
Brampton, ON, Canada01-2013
Community and Justice Studies -
SHERIDAN COLLEGE
Brampton, ON, Canada01-2010
Heavy Equipment Operator/Clerk/Dispatcher -
CANADIAN NATIONAL RAILWAY
ON, CanadaPre-Board Screening Officer (CATSA) -
GARDAWORLD
TORONTO PEARSON INTERNATIONAL AIRPORT, ON, CanadaCustomer Care Agent -
SERVISAIR
TORONTO PERSON INTERNATIONAL AIRPORT, ON, CanadaSkills
- Attention to detail and accuracy
- Logistics and transportation management
- Proficient computer skills
- Dispatch software and TMS
- GPS tracking expertise
- Multi-tasking ability
- Effective under pressure
- Time management skills
- Organizational skills
- Interpersonal communication
- Analytical thinking
- Problem-solving abilities
- Decision-making proficiency
- Customer service excellence
- Positive attitude
- Team collaboration
- Leadership capabilities
- Written communication proficiency
- Verbal communication proficiency
- Troubleshooting expertise
- Willingness to learn
Languages
- English
- Punjabi
Timeline
Heavy Equipment Operator/Clerk/Dispatcher
Canadian National Railway
06.2022 - Current
Pre-Board Screening Officer (CATSA)
GardaWorld
05.2014 - 06.2022
Customer Care Agent
Servisair
06.2012 - 05.2014
High School Diploma -
HAROLD M BRAITHWAITE SECONDARY SCHOOL
Community and Justice Studies -
SHERIDAN COLLEGE
Heavy Equipment Operator/Clerk/Dispatcher -
CANADIAN NATIONAL RAILWAY
Pre-Board Screening Officer (CATSA) -
GARDAWORLD
Customer Care Agent -
SERVISAIR