Amarjit Jandu
Summary
With over 20 years of experience in travel and customer service sales, this professional brings a wealth of knowledge to the industry. Expertise spans both domestic and international destinations, delivering exceptional service to clients. Thrives in high-pressure environments, consistently achieving outstanding sales results. Organized Front Desk Agent with strong interpersonal communication skills and computer proficiency. Background in customer service and support equips for handling challenging client situations with ease. Maintains inventory of office supplies; and prepares a variety or reports and routine correspondence.
Overview
29
29
years of professional experience
Work History
Travel Consultant
Goyal Travel & Tours Inc
08.1995 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Cash handling experience including some supervisory experience; or an equivalent combination of training and experience.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Prepare and maintain a variety of records, files and reports for the Airlines.
- Have the ability to operate common office equipment and related office application software while having the skill in typing rapidly and accurately.
- Resolved service-related problems in a timely manner.
- Answered customer telephone calls promptly and appropriately.
- Ability to organize and monitor office support services.
- Increased customer service ratings through personable service.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Maintained corporate traveler profiles and updated them with current information.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
- Completed accurate reservations for business travelers at point of sale.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Answered customer telephone calls promptly and appropriately.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Organized trips for individual, family and business travelers.
- Helped customers with passport and visa applications.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
VOLUNTEER
LOCAL PUNJABI COMMUNITY
04.2021 - 10.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted seniors with filling passport and visa applications.
- Led group discussions and activities to meet different community needs.
- Helped clients navigate social services system and access needed resources.
- Increased cultural awareness with organization of multicultural festivals.
- Self-motivated, with a strong sense of personal responsibility.
Education
Voyager Insurance
1998
Travel And Tourism - undefined
KWANTLEN Polytechnic University
Surrey, BC1995
High School Diploma - undefined
North Delta Secondary School
Delta, BC1994
Skills
- Customer service
- Leadership
- Travel arrangements and research
- Front desk experience
- Order Processing
- Debit and Credit card payments
- Cash payments Invoice Processing
- Cash handling
- Telephone etiquette
- Multi-Tasking
- Customer Complaint Resolution
- Strong communication skills
- Teamwork
COMPUTER SKILLS
MS Office
- Word
- Excel
- PowerPoint
- Outlook
- OneDrive
Google Drive
- Google Docs
- Google Sheets
- Google Slides
- Google Forms
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
VOLUNTEER
LOCAL PUNJABI COMMUNITY
04.2021 - 10.2021
Travel Consultant
Goyal Travel & Tours Inc
08.1995 - Current
Travel And Tourism - undefined
KWANTLEN Polytechnic University
High School Diploma - undefined
North Delta Secondary School
Voyager Insurance
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