Amarjeet Kaur
Moncton
Summary
Dynamic customer service professional with a proven track record at Best Buy Canada, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint handling and efficient problem resolution. Skilled in CRM and adept at managing high-pressure situations, ensuring client satisfaction and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Best Buy Canada
05.2024 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Agent
AGS Wholesale
01.2022 - 04.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Team Lead
Metro Logistics Inc.
01.2023 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Marketing Specialist
Hanson College
02.2023 - 05.2024
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Boosted lead generation through the creation of engaging content for social media platforms.
Call Center Representative
Wipro Corporate Office
06.2020 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Hanson College
Brampton05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Prioritization
- Customer relationship management (CRM)
- Technical support
- Live chat support
- Customer education
- Multi-line phone talent
- Sales expertise
- Order fulfillment
Languages
English
Full Professional
French
Limited Working
Hindi
Full Professional
Certification
- Sales Essentials Certificate
- Sales Manager Certificate
Timeline
Customer Service Representative
Best Buy Canada
05.2024 - 07.2025
Marketing Specialist
Hanson College
02.2023 - 05.2024
Team Lead
Metro Logistics Inc.
01.2023 - 08.2024
Front Desk Agent
AGS Wholesale
01.2022 - 04.2025
Call Center Representative
Wipro Corporate Office
06.2020 - 03.2023
High School Diploma -
Hanson College
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