Amarjeet Kaur
Brampton,ON
Summary
A strong team player with developed skills in influencing and multitasking. Excellent organizational and problem-solving skills coupled with proven ability to meet deadlines. Able to work well independently, with minimal supervision or in a team. Proven expertise to work well under pressure, multitask, and achieve goals. Demonstrated proficiency with Word, Excel, Access, and Outlook. Possess good Customer Relationship Management skills.
Overview
7
7
years of professional experience
Work History
Technical Support Advisor
S&P Data
Toronto, ON
01.2022 - 11.2023
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 90%
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Customer Service Representative
24-7 Intouch
Winnipeg, MB
02.2021 - 01.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Delivered service and support to each customer, paving way for future business opportunities
- Upheld strict quality control policies and procedures during customer interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Concierge Assistant Supervisor
Garda World Security
08.2019 - 07.2020
- Updated front desk's concierge book to maintain most relevant visitor information
- Worked closely with residents and always showed extreme professionalism and respect for personal privacy
- Rectified volatile situations quickly through active listening and effective communication
- Worked successfully with diverse group of coworkers to accomplish goals and addresses issues related to residents
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Prioritized and organized tasks to efficiently accomplish service goals.
Concierge Assistant Supervisor
Condor Security
05.2017 - 03.2018
- Acted as a front-line ambassador to resident, tenant and client
- Monitored all workplace activities related to security & protection and provided support to management as required
- Worked as part of a team of concierge security professionals
- Followed safety and access control procedures as well as monitored CCTV cameras while maintaining a safe work environment.
Education
Associate of Science - Senior Secondary Education
Bharat Group Of College
Sardulgarh, PunjabAssociate of Arts - Business Administration
St. Lawrence College
Kingston, ONSkills
- Problem-solving abilities
- High-energy attitude
- Quality assurance controls
- Office equipment proficiency
- Customer relations
- Project management abilities
- Inbound and Outbound Calling
- Conflict mediation
- Report creation
- Quality control
- Technologically savvy
- Business development understanding
- Call Center Operations
- Technical Training Leadership
- Escalation management
- Customer Service
- Technical Troubleshooting
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Technical Support Advisor
S&P Data
01.2022 - 11.2023
Customer Service Representative
24-7 Intouch
02.2021 - 01.2023
Concierge Assistant Supervisor
Garda World Security
08.2019 - 07.2020
Concierge Assistant Supervisor
Condor Security
05.2017 - 03.2018
Associate of Science - Senior Secondary Education
Bharat Group Of College
Associate of Arts - Business Administration
St. Lawrence College