Amarion lerome
Target
Vallejo
4
years of professional experience
An IT professional well-versed in technical support and troubleshooting, as well as foundational networking concepts, with knowledge in customer service, network security, and problem-solving. Committed to working with my team and growing in the field to further support my peers while expanding my skills
Work History
CYBERSECURITY TA
2 Years- Supported instructors in the delivery of cybersecurity training, assisted in labs, and participated in simulations and CTF events
- Stayed up to date in modern cybersecurity and networking concepts to effectively support both instructors and students
- Provided real-time guidance and technical support to ensure consistency and accuracy in tutoring sessions
DEVICE REPAIR TECHNICIAN
10 Months- Diagnosed and repaired malfunctioning equipment in classrooms and laboratories.
- Conducted regular maintenance checks on school appliances and tools.
- Assisted teachers with technical issues during classes and events.
GUEST SERVICE REPRESENTATIVE
2 Years 5 Months- Resolved customer complaints to enhance satisfaction and foster loyalty.
- Educated guests on in-store promotions, sales, and loyalty programs to increase engagement.
- Answered phones to handle customer inquiries and directed calls to appropriate staff.
Skills
Cybersecurity principles
Network security
Incident response
Technical support
Timeline
GUEST SERVICE REPRESENTATIVE
Target
03.2024 - CurrentRead More
DEVICE REPAIR TECHNICIAN
Griffin Academy Highschool
08.2023 - 06.2024Read More
CYBERSECURITY TA
Contra Costa College
05.2022 - 05.2024Read More